bendybanana

What happens at the end of a 24 month O2 contract?

What happens at the end of a 24 month O2 contract? Does O2 automatically stop providing service, do I have to contact them and arrange continuation?

Most Useful Answer CTPAHHIK  Nov. 27, 2014 at 10:45

Not sure what to be unhappy about. I'm sure nobody wants to have their wireless service cut off at the end of contract.
30 Day notice is for terminating your line permanently. Afterwards there is no way to recover your number. This is for someone leaving country.

In actual scenario, which is 99% of cases you don't need to give any notice. You call and ask for PAC and as soon as you use your PAC and transfer your number to different provider your service/contract with current provider is terminated. You will be charged for your usage up to day of PAC use.
Keep in mind that if you have 500min allowance and use 490 of those minutes in 2 day and use PAC you will still be billed for full monthly usage (this is fair for a provider).

If you choose not to use your PAC in 30 days period your contract with current provider will continue. This is done to protect customer who happen to forget to use their PAC. You would have to explicitly tell provider, most likely in writing, that you want line to be terminated. Because, if line is terminated phone number is permanently gone and provider can be held liable. Verbal phone agreement might not hold up in court should someone to start legal proceedings.

Add a comment
2 comments

JanSt / MOD  Nov. 25, 2014 at 23:42

If you want the O2 contract to END at the END of your (24 months) term, you need to give them 30 days notice. If you do not do that, O2 will continue to bill you on a month to month basis. Watchdog and many customers aren't quite happy about that, it seems... http://community.o2.co.uk/t5/Discussions-Feedback/contract-end-date/td-p/679447

CTPAHHIK  Nov. 27, 2014 at 10:45

Not sure what to be unhappy about. I'm sure nobody wants to have their wireless service cut off at the end of contract.
30 Day notice is for terminating your line permanently. Afterwards there is no way to recover your number. This is for someone leaving country.

In actual scenario, which is 99% of cases you don't need to give any notice. You call and ask for PAC and as soon as you use your PAC and transfer your number to different provider your service/contract with current provider is terminated. You will be charged for your usage up to day of PAC use.
Keep in mind that if you have 500min allowance and use 490 of those minutes in 2 day and use PAC you will still be billed for full monthly usage (this is fair for a provider).

If you choose not to use your PAC in 30 days period your contract with current provider will continue. This is done to protect customer who happen to forget to use their PAC. You would have to explicitly tell provider, most likely in writing, that you want line to be terminated. Because, if line is terminated phone number is permanently gone and provider can be held liable. Verbal phone agreement might not hold up in court should someone to start legal proceedings.

Email:

You don't need an account to comment. Just enter your email address. We'll keep it private.

Comment: