Is 3.3% greater than 3.2%?
It seems EE have made a total ****-up with the recent price increases on T-Mobile. They have sent letters to subscribers, dated April 2013, imposing a 3.3% price increase. In their terms and conditions it states that they can only increase prices by the RPI figure for the previous month. When they were drafting the letter, RPI was 3.3% (Feb '13 figure). By the time they got around to sending it, April had rolled round. As such, March's RPI figure should have been used - 3.2%.
By the terms laid out in the contract, all subscribers seeing a 3.3% increase have a right to cancel. Naturally, EE are kicking and screaming about this. The people forcing the issue are currently getting nowhere as EE and their legal department try to wriggle out of their own terms and conditions. The latest reply insisted that they are not in breach on contract as the increase is not above RPI.