ShesAnEasyLover

Is 3 Mobile a good network?

What are people's experiences with 3 Mobile?

Most Useful Answer markrich  Jan. 8, 2014 at 17:01

Been with three since the beginning. Their network is first class and data is the fastest but then they spent years putting their money into it. Customer service is poor though. I think that's true for many mobile operators but the Indian call centre runs off scripts and they get lost when you deviate from the standard responses or tried the obvious stuff first. This is a very weak point with 3.

They will never give discounts any more on upgrades to existing customers. Their prices are the same for new and existing but trick is to get the best deal up front as SIM Only and then buy your phones when you want one. Its cheaper. My contract is now only £5 a month and I get unlimited data/300 minutes/text and 3-3 minutes.

They've started advertising upcoming phones now which they never used to to. There are videos on their blog pages showing the new handsets.

Always deal with three directly. Avoid Carphone Warehouse and Phones4U unless you're buying the phone outright. The later sell your details on and you end up with calls when you're on contracts from unknown companies offering you deals. 3 can't share their records and you can specify this with them. They're also stuffed with people with little training. I've heard some terrible nonsense from staff in there in the past.

4G runs across O2s transmitters but 3.5G runs on their own. There is some talk of 3 buying O2 from Telefonica which would make sense as the later is trying to sell it. No idea of anything beyond that and a few comments from their MD in public about fewer operators in the future in the UK. Who knows, we may have O3 in he future...LOL! :-)

In all, If you can cope with the terrible customer service the data and network is first class.

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11 comments

Pondlife  Jan. 7, 2014 at 21:28

Think they are all mostly fine unless you have to call their customer services.
Their mobile broadband works well for me.

CTPAHHIK  Jan. 8, 2014 at 12:53

Very good network, when you have signal.

markrich  Jan. 8, 2014 at 17:01

Been with three since the beginning. Their network is first class and data is the fastest but then they spent years putting their money into it. Customer service is poor though. I think that's true for many mobile operators but the Indian call centre runs off scripts and they get lost when you deviate from the standard responses or tried the obvious stuff first. This is a very weak point with 3.

They will never give discounts any more on upgrades to existing customers. Their prices are the same for new and existing but trick is to get the best deal up front as SIM Only and then buy your phones when you want one. Its cheaper. My contract is now only £5 a month and I get unlimited data/300 minutes/text and 3-3 minutes.

They've started advertising upcoming phones now which they never used to to. There are videos on their blog pages showing the new handsets.

Always deal with three directly. Avoid Carphone Warehouse and Phones4U unless you're buying the phone outright. The later sell your details on and you end up with calls when you're on contracts from unknown companies offering you deals. 3 can't share their records and you can specify this with them. They're also stuffed with people with little training. I've heard some terrible nonsense from staff in there in the past.

4G runs across O2s transmitters but 3.5G runs on their own. There is some talk of 3 buying O2 from Telefonica which would make sense as the later is trying to sell it. No idea of anything beyond that and a few comments from their MD in public about fewer operators in the future in the UK. Who knows, we may have O3 in he future...LOL! :-)

In all, If you can cope with the terrible customer service the data and network is first class.

universe1992  Jan. 8, 2014 at 17:04

Been with them 4 years or more now , great data speeds voice signal has improved loads over the years , cs are ok not as bad as people make out but its in India and can be difficult to understand them sometimes they are very polite tho.

Pondlife  Jan. 8, 2014 at 18:38

Well CPW and p4u don't do Three contract phones so pretty easy to avoid them.

matt101101 / MOD  Jan. 8, 2014 at 21:35

TL; DR version: Great data speeds, decent coverage these days, but crappy, difficult to understand customer service based in India/Pakistan/somewhere in that region.

loofer  Jan. 9, 2014 at 07:52

do people genuinely find it difficult to understand those that work in call centres in India or is it just fashionable to jump on the band wagon and say that. They speak perfectly fine English, it's just with a heavy Indian accent but an American twang to it (that's how it's taught) I agree with Markrich that if you deviate from the script then it can confuse them a little. You may even have difficulty explaining your problem to them and for them to understand that but I don't think it's difficult to understand what they are saying any more than it is for a Cockney to understand a Scottish person when they ring Tesco bank for example.

CTPAHHIK  Jan. 9, 2014 at 08:00

It's easy to understand them for anyone used to speaking to people of different nationalities. If you live somewhere where everyone speaks the same it takes conscious effort to understand someone with accent you are not familiar with. Sounds like some people are just lazy or inconsiderate.

Kev`  Jan. 9, 2014 at 16:50

I can't fault 3 other than the customer services which I rarely have to use anyway. I get speeds of up to 14meg at work (where I spend 12 hours of my day) and up to 10meg at home. Both locations are in a small town 50 miles from the nearest city so to have data that fast is excellent (currently no other provider here even covers 3G). I'll be sticking with them unless they go drastically downhill any time soon.

JanSt / MOD  Jan. 10, 2014 at 15:14

It's easy to understand them for anyone used to speaking to people of different nationalities. If you live somewhere where everyone speaks the same it takes conscious effort to understand someone with accent you are not familiar with. Sounds like some people are just lazy or inconsiderate.

I'm originally from Hamburg/Germany. There are Germans 45 mins away from Hambuyrg. They speak German. I wouldn't understand a word they say without big effort.
Dito, here in Ireland. I understand people from Dublin, Belfast, or Cork. But some of my neighbours? Nope.
I have dealt with O2 and Vodafone customer carers who had immaculate English. They still didn't understand the one vital phrase: YOU f*cked up! Give me a refund!
So, there.

wildecat  Feb. 11, 2014 at 07:07

This is rubbish

4G runs across O2s transmitters but 3.5G runs on their own. .

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