Amazon has record-setting Christmas, customers go mental for Amazon Prime

Amazon has record-setting Christmas, customers go mental for Amazon PrimeHere’s another story that probably won’t come as much of a surprise, but we’re hearing that colossal online retailer Amazon had a super-fantastic holiday period, with millions of people buying millions and millions of things.

Perhaps the most interesting thing as far as mobile goes is the continued growth of Amazon Prime, something that might well come into play should the Seattle-based crew go down the mobile phone route.

This juicy press release on Business Wire details various Amazon Christmas achievements. The average Amazon Mayday response time, for example, was just nine seconds on Christmas day, a whole six seconds above target.

We’re also told how a Plantronics Audio 655 USB Multimedia Headset in Frustration Free Packaging was ordered at 12:26pm PST on Christmas Eve, and delivered before 4pm that same day.

As for Amazon Prime, it dominates the press release, with no less than 19 mentions throughout.

In the third week of December alone, a whopping one million new members signed up to Prime, with Amazon forced to limit new applications to ensure the service wasn’t disrupted.

Furthermore, the number of Prime products delivered across the season equates to more than one item per household across the US.

“Amazon Prime membership continues to grow, and we now have tens of millions of members worldwide. They benefit from all-you-can-eat free two-day shipping on millions of eligible items and our members have a voracious appetite,” boasts Jeff Bezos, founder and CEO of Amazon.

“We are extremely grateful to our customers around the world and wish everyone the very best for the coming year."

Of course, Amazon Prime - and its associated media content - is widely tipped to feature heavily in the inevitable Amazon smartphone push, as the Seattle guys look to carve a niche in the cutthroat market.

While it’s been rumoured for some time, the consensus seems to be that the Amazon smartphone will launch at some point in 2014. Probably.

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16 comments

martyn_3000  Dec. 28, 2013 at 15:21

Amazon prime is probably the biggest waste of my money ever.

Ever since Amazon started their own courier service, by that I mean they have thee huge warehouses dotted around the UK, that they then contract the deliveries out to the cheapest independent courier firm. I have probably received only a couple of my orders next day. Each time I get an excuse like "could not find the property" or "there was a problem with the courier". This is over the last six months, and I use Amazon a lot. God knows why I continue to do so because their delivery is the biggest crock of crap going.

matt101101 / MOD  Dec. 29, 2013 at 01:09

Amazon prime is probably the biggest waste of my money ever.

Ever since Amazon started their own courier service, by that I mean they have thee huge warehouses dotted around the UK, that they then contract the deliveries out to the cheapest independent courier firm. I have probably received only a couple of my orders next day. Each time I get an excuse like "could not find the property" or "there was a problem with the courier". This is over the last six months, and I use Amazon a lot. God knows why I continue to do so because their delivery is the biggest crock of crap going.

Every time an order isn't delivered next day, complain to Amazon's customer services department. They give you a month of Prime for free every time an order is late, so you can basically get unlimited, free "next day" delivery if you order plenty of stuff off Amazon each month.

I've been doing it for ages, I've never paid for Prime ;).

moonmonkey  Dec. 29, 2013 at 18:22

Amazon prime is probably the biggest waste of my money ever.

Ever since Amazon started their own courier service, by that I mean they have thee huge warehouses dotted around the UK, that they then contract the deliveries out to the cheapest independent courier firm. I have probably received only a couple of my orders next day. Each time I get an excuse like "could not find the property" or "there was a problem with the courier". This is over the last six months, and I use Amazon a lot. God knows why I continue to do so because their delivery is the biggest crock of crap going.

Every time an order isn't delivered next day, complain to Amazon's customer services department. They give you a month of Prime for free every time an order is late, so you can basically get unlimited, free "next day" delivery if you order plenty of stuff off Amazon each month.

I've been doing it for ages, I've never paid for Prime ;).

Treab  Dec. 29, 2013 at 21:29

Amazon prime is probably the biggest waste of my money ever.

Ever since Amazon started their own courier service, by that I mean they have thee huge warehouses dotted around the UK, that they then contract the deliveries out to the cheapest independent courier firm. I have probably received only a couple of my orders next day. Each time I get an excuse like "could not find the property" or "there was a problem with the courier". This is over the last six months, and I use Amazon a lot. God knows why I continue to do so because their delivery is the biggest crock of crap going.

Every time an order isn't delivered next day, complain to Amazon's customer services department. They give you a month of Prime for free every time an order is late, so you can basically get unlimited, free "next day" delivery if you order plenty of stuff off Amazon each month.

I've been doing it for ages, I've never paid for Prime ;).


you disgust me... sending an email to amazon now ;)

Also ROYAL MAIL FTW.

matt101101 / MOD  Dec. 29, 2013 at 23:47

Amazon prime is probably the biggest waste of my money ever.

Ever since Amazon started their own courier service, by that I mean they have thee huge warehouses dotted around the UK, that they then contract the deliveries out to the cheapest independent courier firm. I have probably received only a couple of my orders next day. Each time I get an excuse like "could not find the property" or "there was a problem with the courier". This is over the last six months, and I use Amazon a lot. God knows why I continue to do so because their delivery is the biggest crock of crap going.

Every time an order isn't delivered next day, complain to Amazon's customer services department. They give you a month of Prime for free every time an order is late, so you can basically get unlimited, free "next day" delivery if you order plenty of stuff off Amazon each month.

I've been doing it for ages, I've never paid for Prime ;).


you disgust me... sending an email to amazon now ;)

Also ROYAL MAIL FTW.

I use their live chat to complain, they usually give you what you want there and then to keep you happy on there. I'm genuinely disappointed when I see that Prime orders are being delivered by DPD, since it means they'll actually come the next day haha :p.

Royal Mail FTW? Have you gone mad? Apart from Special Delivery (which is extortionately expensive) RM are pretty unreliable for anything other than basic "it'll get there eventually" postal services.

Pondlife  Dec. 30, 2013 at 19:30

So in the third week of december when told their presents wouldn't arrive in time if they bought them and didn't use prime a million customers accepted a free months trial.
Wow.
Oh and if you join Amazon family (free) you get three months.

Also in the US they get some Amazon video thing which is like Lovefilm but actually has content thrown in. Mind you they only get 2 day delivery not next day.

matt101101 / MOD  Dec. 30, 2013 at 20:20

So in the third week of december when told their presents wouldn't arrive in time if they bought them and didn't use prime a million customers accepted a free months trial.
Wow.
Oh and if you join Amazon family (free) you get three months.

Also in the US they get some Amazon video thing which is like Lovefilm but actually has content thrown in. Mind you they only get 2 day delivery not next day.

All true. I bet Amazon will make a killing on people who forget to turn off auto-renew and get charged £49 at some point in January.

Tbh, in reality Prime ends up being 2 day delivery here in the UK too, you only usually get it next day if your order happens to have been sent with DPD. Saying that, it's still quicker than Super-Saver Delivery and it's tracked and you can get it for free pretty easily; win, win in my book. Also, in all fairness, there's not a lot that I ever buy which I genuinely need the next day.

Pondlife  Dec. 30, 2013 at 21:00

Don't know I turned it off already.

3 out of 4 things I ordered since I got it have been next day, and the other said 1-2 extra needed and came Today ordered saturday. :)

Treab  Dec. 30, 2013 at 23:46

i ordered something from the lightening deals which was sent royal mail... arrived next day...

Never ever had an issue with royal fail ;)

matt101101 / MOD  Dec. 30, 2013 at 23:52

Don't know I turned it off already.

3 out of 4 things I ordered since I got it have been next day, and the other said 1-2 extra needed and came Today ordered saturday. :)

You've been lucky then. Just look online at how many people complain that Prime doesn't get stuff to them the next day. Personally, I don't care since I haven't paid a penny for it, but if you were paying £49 per year, I see how it could irritate you.

Treab  Dec. 31, 2013 at 00:28

im still yet to understand why people pay for prime... i can't see how you could spend that much to justify it...

matt101101 / MOD  Dec. 31, 2013 at 14:46

im still yet to understand why people pay for prime... i can't see how you could spend that much to justify it...
I guess it depends on how many parcels you have delivered from Amazon, as opposed to how much you're spending in total. The more parcels you have delivered, the better value Prime becomes. It also relies on the principle that you'd otherwise be paying for next day delivery, which I guess most people wouldn't (since it's about 8 or 9 quid, I think). It's nice to have tracked delivery too, so you can see where your parcels are and when they're likely to arrive, even if the answer to that is usually: late.

I guess it's good for people who want their stuff ASAP (which I can understand), who want to know where their stuff is and when it's coming and who also buy lots of individual things from Amazon (also understandable, but I'm more of an eBay man myself).

You can split Prime between more than one account in the same house, I believe. So you and you Mrs could split the £49 between you, making it instantly better value.

Still, I prefer it for free haha ;).

Pondlife  Dec. 31, 2013 at 14:48

Oh I wouldn't pay for it :)
In the states I think it's worth it, the online video side alone is worth that.

Treab  Dec. 31, 2013 at 22:32

im still yet to understand why people pay for prime... i can't see how you could spend that much to justify it...
I guess it depends on how many parcels you have delivered from Amazon, as opposed to how much you're spending in total. The more parcels you have delivered, the better value Prime becomes. It also relies on the principle that you'd otherwise be paying for next day delivery, which I guess most people wouldn't (since it's about 8 or 9 quid, I think). It's nice to have tracked delivery too, so you can see where your parcels are and when they're likely to arrive, even if the answer to that is usually: late.

I guess it's good for people who want their stuff ASAP (which I can understand), who want to know where their stuff is and when it's coming and who also buy lots of individual things from Amazon (also understandable, but I'm more of an eBay man myself).

You can split Prime between more than one account in the same house, I believe. So you and you Mrs could split the £49 between you, making it instantly better value.

Still, I prefer it for free haha ;).


But why can't you wait for free delivery... i cant think of many purchases which i couldn't wait for... the biggest one i did on amazon my 350 quid tele was sent free delivery tracked...

matt101101 / MOD  Jan. 1, 2014 at 01:30

im still yet to understand why people pay for prime... i can't see how you could spend that much to justify it...
I guess it depends on how many parcels you have delivered from Amazon, as opposed to how much you're spending in total. The more parcels you have delivered, the better value Prime becomes. It also relies on the principle that you'd otherwise be paying for next day delivery, which I guess most people wouldn't (since it's about 8 or 9 quid, I think). It's nice to have tracked delivery too, so you can see where your parcels are and when they're likely to arrive, even if the answer to that is usually: late.

I guess it's good for people who want their stuff ASAP (which I can understand), who want to know where their stuff is and when it's coming and who also buy lots of individual things from Amazon (also understandable, but I'm more of an eBay man myself).

You can split Prime between more than one account in the same house, I believe. So you and you Mrs could split the £49 between you, making it instantly better value.

Still, I prefer it for free haha ;).


But why can't you wait for free delivery... i cant think of many purchases which i couldn't wait for... the biggest one i did on amazon my 350 quid tele was sent free delivery tracked...

Impatience? A child-like excitement when the postie delivers things you've ordered? Also, if you're rich and £49 per year means little to nothing to you (13p per day, BTW)? Personally, I wouldn't pay for Prime, certainly not 12 months at a time anyway, but if you're a certain type of Amazon shopper I can understand why you might be tempted to. It's certainly not good value for everyone though.

Stelph  Jan. 2, 2014 at 09:58

i ordered something from the lightening deals which was sent royal mail... arrived next day...

Never ever had an issue with royal fail ;)


Love royal mail, they get a lot of stick but thats just because they have to serve so many people. Personally I think its incredible that they are able to do what they do for so little (post from Cornwall up to the tip of scotland all for one price? Amazing)

Combine that with the fact that my postie seems to be the only delivery person with a brain and i prefer royal mail 100% of the time

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