Blue Shirt Teen told me when I asked him.
Feb. 4, 2011 at 16:37
I got a brand new one for the same issue. Rang up customer support and they said that if you have just a hairline crack (like I did) they will replace the handset, or replace the backplate. If it's a spiderweb crack (her words not mine) they will charge you.
Hope this helps.
Feb. 22, 2011 at 16:59
Which customer support did you ring. I've got a crack on mine!!
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