BlackBerry outage 'not down to hacking'

BlackBerry outage 'not down to hacking'If you're a BlackBerry user who has been hit by these outages then chances are, this'll make little difference to your ire. But even still, it's always good to know that RIM reckons the failures are nothing to do with hacking.

BlackBerry has been very muted on the issue - a silence which has seen thousands of its millions of users take to the internet threatening to leave for the iPhone or Android handsets.

But the Canadian company has moved to assure both the media and its investors yesterday night that this was an internal problem with the Chief Technology Officer, David Yack saying: "I know there is often speculation in these situations of a potential breach or hack, but we've seen no evidence that this is the case."

The company says it thinks it has found the root cause of the issue and will be exploring further over the next few days. Mind you, it did claim to have fixed it a few days ago before the whole rigmarole kicked off again.

The weekend now appears to be the target for getting everything 100% back on track which means BBM, email and internet browsing may not be usable until then.

A combination of factors appear to have been the cause with both a software failure upgrade and then a backlog of emails causing everything to go boobies first. RIM was blaming a "core switch failure" on Tuesday but it's not clear if that was just the catalyst or is still the reason users are being kept out of touch.

But RIM has assured customers it won't delete the backlog of messages and all emails will be delivered eventually. Eventually being the key word here.

Read more about: Blackberry OS

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parmjassal  Oct. 13, 2011 at 09:32

just cancelled my Blackberry services with t-mobile uk

JanSt / MOD  Oct. 13, 2011 at 09:51

Bad timing - a lot of networks are just in the process of introducing RIM's new handsets. This has gotta hurt sales. And then the iPhone 4S comes and all those lovely Androids...

smax  Oct. 13, 2011 at 09:51

It's astonishing how long this has taken them to resolve, unforgivable if you ask me! Here's a poll that is tracking user's reactions to BB now after this outage:

JanSt / MOD  Oct. 13, 2011 at 09:52

smax... LOL 5 votes including mine. Not very representative ;)

But I just had coffee, so I leave your link up :D

matt101101 / MOD  Oct. 13, 2011 at 10:57

Too right about bad timing, Nexus Prime, iPhone 4S (with iMessage, don't forget), SGS2, Nokia WP7 sometime soon...all waiting to grab (yet more), market share off BB.


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