Oh dear. Typical – the reviews are mixed, the spotlight is on... and then you only have to go and issue an embarrassing recall for a thousand faulty units.
This is the ongoing tale of RIM's BlackBerry PlayBook tablet, around one thousand of which have reportedly been recalled suffering from a fairly fundamental problem: they were “unable to properly load software”.
News of the recall first broke when retailer Staples revealed it had received a memo from RIM asking for affected units to be sent back before they were sold. BlackBerry site CrackBerry then followed up, confirming with RIM the extent of the problem.
“RIM determined that approximately one thousand BlackBerry PlayBook tablets (16 GB) were shipped with an OS build that may result in the devices being unable to properly load software upon initial set-up,” the Canadian manufacturer revealed in a statement.
“The majority of the affected devices are still in the distribution channel and haven't reached customers. RIM is working to replace the affected devices.
“In the small number of cases where a customer received a PlayBook that is unable to properly load software upon initial set-up, they can contact RIM for assistance.”
It makes us actually quite glad the PlayBook hasn't launched in the UK yet.