Oh dear. BlackBerry's messaging and internet services have fallen over for a second time in two days, leaving users unable to access the web and communicate via BBM.
Worryingly, it appears to be a global problem that is affecting users as far afield as China and Argentina, not to mention thousands here in the UK. As if RIM didn't already have enough on its plate.
Think of everything that is good about BlackBerry and it's all about communication: email, messaging, chat... those are the pillars the RIM empire – jaded though it may be today – were built on.
So it must hurt badly that those are the precise services that have been completely offline for a large percentage of RIM's user base around the world.
After an initial wave of complaints surfaced yesterday as the problems first started, it appeared RIM had managed to patch things up. But today the issues continued.
“Some users in Europe, the Middle East and Africa, India, Brazil, Chile, and Argentina are experiencing messaging and browsing delays,” a statement from RIM revealed.
“We are working to restore normal service as quickly as possible. We apologise for any inconvenience this has caused.”
RIM still doesn't seem able to clear up exactly what the problem is, and it seems to be hitting users in different ways. Some are without BBM, others are saying web browsing is down – and it's also not everyone that's affected.
The RIM outage has even hit Mobot, or this scribe anyway. A plumber who has supposed to come round to fix a broken tap yesterday never got the callout message from the central office because the system they use is... you guessed it, BBM.
When a problem is capable of stopping even running water from working properly, you know you're in trouble.