sc00b82

Should I bother fighting Apple?

My iPhone 5 won't charge, won't turn on.
Apple sent it away for diagnostics and said it was the result of a drop, and wasn't covered under warranty! I seriously don't remember dropping it. Is there any point in arguing with Apple, or is their word final? Could the fault have developed before I bought the phone? It worked fine at first, then started charging slowly, then just died.

Most Useful Answer satchef1  Jun. 4, 2013 at 01:27

How long have you had it?

Under the Sale of Goods act, any faults that develop within the first six months of ownership are assumed to have been present at the point of sale. It is up to the retailer to prove otherwise. By letter of the law, if the phone is less than 6 months old then Apple need to be able to prove that you dropped the phone. It wouldn't be an unreasonable request to ask them why they believe the phone has been dropped and to ask for proof of this damage.

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5 comments

JanSt / MOD  Jun. 3, 2013 at 23:26

I guess you would need some expert-for-hire in addition to a lawyer. And the problem is:
Apple's repair dudes now probably opened it?
Is the repair still possible? Did they give you an estimate?

satchef1  Jun. 4, 2013 at 01:27

How long have you had it?

Under the Sale of Goods act, any faults that develop within the first six months of ownership are assumed to have been present at the point of sale. It is up to the retailer to prove otherwise. By letter of the law, if the phone is less than 6 months old then Apple need to be able to prove that you dropped the phone. It wouldn't be an unreasonable request to ask them why they believe the phone has been dropped and to ask for proof of this damage.

JanSt / MOD  Jun. 4, 2013 at 09:17

True, satchef

sc00b82  Jun. 5, 2013 at 19:52

Three months and £130!
Farther investigation may be required!!

matt101101 / MOD  Jun. 5, 2013 at 20:46

Assuming the phone was new when you bought it, it's up to Apple to prove that you broke it. If they can't prove that, they fix it for free.

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