International consumer research guys Intersperience have quizzed 1,000 UK consumers about NFC, and the results are quite fascinating. Well, if you happen to like stats and that.
Security concerns are no great surprise, as is often the case with new technology, but apparently just 17% of respondents were happy with the idea of replacing their wallet with their mobile phone in future.
I'm with you there, brothers. Where else would I keep my mountain of receipts?
Other vaguely interesting stats include:
- 44% worried about lack of security software on mobiles
- 24% reckon using a mobile for payment “feels less secure but I don’t know why”
- 24% figure their mobile is more likely to be stolen than their wallet
One respondent explained: “After the recent phone hacking scandals it’s clear that mobiles can be hacked. I’d be worried criminals would learn to do it.”
Intersperience’s CEO, Paul Hudson, says: “There is no doubt that the phone hacking scandals have unnerved consumers. We also detected a marked rise in security concerns when people use devices with mobile internet access compared to fixed access via PCs. These beliefs will impact the pace at which UK consumers adopt mobile payment systems.”
Those results contradict the views of various UK network CEOs, such as Vodafone’s Guy Laurence, who recently said: "Currently people take their mobile, wallet and keys when they leave home. In the near future, people will now start leaving their wallet at home, and in the mid term their keys may also be integrated into their mobile.”
I guess time will tell, Guy. Time will tell.