BryonyLawson

Changing contract providers?

My contract finished in November, i'm currently with vodafone but i want to change to EE or to Three how do i go about doing this?
I want to do this sooner than later if possible
Is it best to go into a shop and do it this way?
and what do i say to vodafone?
I have the iphone 4 but i don't want to change to the iphone 5 I'm looking at a samsung or the equivalent
Thank you in advance

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7 comments

matt101101 / MOD  Sep. 13, 2013 at 14:08

When you're in the penultimate month of your current contract phone Voda's customer services and say you wish to cancel at the end of your contract. You can't cancel a contract in a shop, as far as I'm aware. Beware, Voda will likely offer you all sorts of deals and offers to stay (since you're a 24 month iPhone customer, which means big money) just stick to your guns and say you're sure you want to cancel.

The Samsung equivalent to the iPhone 5 (or 5S by November) would be the Galaxy S4. The HTC One, Sony Xperia Z1 and possibly by November a new Nexus device (possibly called the Nexus 5 and probably made by LG) may well be worth looking at, they're all very good phones and equivalents to both the iPhone and the Galaxy S4.

lcurdie / MOD  Sep. 13, 2013 at 14:17

Adding to what Matt said, you should ask Vodafone for a PAC code if you want to keep your current mobile number. Give the PAC to your new network when you're arranging the transfer and you should only lose service for - realistically - a matter of hours.

Also, check EE and Three's coverage where you live before making any decision; maybe ask friends who live nearby what reception is like on their network, too.

EE coverage checker
Three coverage checker

matt101101 / MOD  Sep. 13, 2013 at 14:22

Ahh, yeah, I forgot about PAC codes, they only last for two weeks as far as I'm aware, so I'd ask for that a week before the contract is due to end so you've got plenty of time to move your number to a new network.

EDIT: 30 days; PAC codes last 30 days, not 14.

BryonyLawson  Sep. 13, 2013 at 16:30

thank you both for your help! i was having trouble with my signal and vodafone are going to send me a new sim so i'm gonna see if that improves it and if not i will follow your advice.
thank you again

mrew42  Sep. 13, 2013 at 16:46

Ahh, yeah, I forgot about PAC codes, they only last for two weeks as far as I'm aware, so I'd ask for that a week before the contract is due to end so you've got plenty of time to move your number to a new network.
30 days

matt101101 / MOD  Sep. 13, 2013 at 18:05

Ahh, yeah, I forgot about PAC codes, they only last for two weeks as far as I'm aware, so I'd ask for that a week before the contract is due to end so you've got plenty of time to move your number to a new network.
30 days

It appears you're correct, my bad.

PAC codes last 30 days :)

bigdarlodave  Sep. 27, 2013 at 08:28

Ahh, yeah, I forgot about PAC codes, they only last for two weeks as far as I'm aware, so I'd ask for that a week before the contract is due to end so you've got plenty of time to move your number to a new network.

EDIT: 30 days; PAC codes last 30 days, not 14.


When a PAC code is issued it starts a 30 day notice period so ask for the code 30 days before the agreement end and use it as late as possible to avoid further costs or time added. Be aware if PAC not used the account will remain open

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