matt101101

Contract Renewal Time

Right, the time has come; my contract runs out on March 19th and I need to find a new one. I rang T-Mobile's retentions department today and they were absolutely useless. They tried to tell me it was going to be £18 for the same deal that I currently pay £10 for, until I pointed out I could buy it as a new customer for £13, they were then adamant that was the best they could do. As I'm sure you can imagine, that p*ssed me off, so I got my PAC code and now don't know what to do :(.

I don't fancy paying more than £10 per month and I'd like unlimited texts and as much data as reasonably possible (I currently get 750mb of downloads and streaming and unlimited browsing, which is enough). I don't really care too much about minutes, a couple of hundred or so per month is more than enough for my needs.

Any help/advice/bright ideas will be greatly appreciated :).

Final note, I can only go on an EE or Three based network for 3G signal reasons.

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17 comments

AhmadCentral  Feb. 20, 2013 at 22:34

You want a phone for that £10pm? or you talking sim only.

ok here are your options.

T-Mobile-
300 mins
unl texts
750mb data (no tethering)
£13pm (or ring up retentions again and get them to offer better-

Virgin-
250 minutes
Unlimited texts
1GB Mobile Web (speed cap of 2mbps, no tethering)
£10pm

Three-
600 Mins
5000 texts
1GB Data (No tethering)
£12.90pm (£50 cashback via TCB)


Or you can go for this which is the deal of the century

T-Mobile via Affordable Mobiles
Sony Xperia Z- Free
500 Mins
Unlimited Texts
Unlimited Data (no tethering)
£26pm (£40 via TCB)
=£624 - £40= £584

(It's a 4G phone as well so you can always put a 4G sim in the device at any time as it comes unlocked)

http://www.affordablemobiles.co.uk/contract-mobile-phones/t-mobile/full_monty_26/sony/xperia_z/48954679.html?

Pondlife  Feb. 21, 2013 at 00:22

Last one would be quite handy I would think. Sell the Z and nice tidy 24m for about £130
Only downside is affordable mobiles..

Pondlife  Feb. 21, 2013 at 00:25

You want a phone for that £10pm? or you talking sim only.

Three-
600 Mins
5000 texts
1GB Data (No tethering)
£12.90pm (£50 cashback via TCB)


Sim only I would think as he has an almost new Note 2.

Wouldn't the Three
Ultimate Internet SIM 200 1 month.
All-you-can-eat data
200 minutes
5000 texts
also at £12.90/m
fit better, assuming you can still get cashback on it?

Or maybe haggle with 3 oO
http://www.hotukdeals.com/deals/600m-5000t-30003to3m-ayce-data-12-90pm-15-00-11-65pm-12-month-contract-sim-only-1472040

Pondlife  Feb. 21, 2013 at 00:40

Or from the massive sim only thread
Ess.Int.SIM200 12m - £6.90/mo 12mo - 200m, 5000t, 500MB - £21.95 TCB - eff. £5.07/mo
- Add AYCE data for £5/mo (on a monthly basis) - eff. £10.07/mo

matt101101 / MOD  Feb. 21, 2013 at 09:27

I can't believe I forgot to say I wanted SIM Only haha, my bad :p.

Cheers for the help though, guys, I think another call to T-Mobile is needed, hopefully this time I'll get a less incompetent CS advisor who will actually offer me a retention deal rather than asking me to pay more to renew. I think I'll try speaking to the upgrades dept. rather than the cancellation dept.

Last thing for now, I have a couple of questions regarding Three; do they throttle data and is there AYCE data truly ACYE or are they going to start nagging at me when I use what they consider to be too much?

matt101101 / MOD  Feb. 21, 2013 at 09:29

Oh, and I can't be bothered with a getting a phone free then selling it and keeping the 24 month contract, 24 months is something I'm not willing to sign up for as I'll likely want 4G before that contract would be up.

AhmadCentral  Feb. 21, 2013 at 10:26

Three only throttle if you tether, use p2p downloading. They dont throttle for high usage.

However if you want to tether, you need to be on the one plan. Otherwise they block or throttle you for tethering.

AhmadCentral  Feb. 21, 2013 at 10:30

But yeh, tmobile should be able to do better than that. I saw them advertising a seal for £8pm with 300 mins/unl texts/500mb

So they should be able to better that for an existing customer.

matt101101 / MOD  Feb. 21, 2013 at 10:47

But yeh, tmobile should be able to do better than that. I saw them advertising a seal for £8pm with 300 mins/unl texts/500mb

So they should be able to better that for an existing customer.

I've always preferred penguins myself ;)

AhmadCentral  Feb. 21, 2013 at 11:21

Shhhh im on my phone ;)

Pondlife  Feb. 21, 2013 at 11:52

Puffins trump penguins though.

That haggling with 3 deal wasn't bad. But I guess you can't exactly expect consistent deals under such circumstances.

matt101101 / MOD  Feb. 21, 2013 at 14:44

Good news, guys. T-Mobile's retentions department just called me and offered me the same plan I'm currently on (300 mins, 500 T-Mobile mins, 5000 texts, 750mb of downloads/streaming, unlimited browsing and inclusive 08 calls) for £7.50 per month, that's 25% less than I currently pay so I'm pretty happy with that. Staying with T-Mob also means I don't have to worry about: signal, porting my number, getting a new SIM card, how bothered a new network may be about tethering etc.

Thanks for your help :).

Pondlife  Feb. 21, 2013 at 14:49

Bit better than £18 how odd, anyway nice one.

Treab  Feb. 23, 2013 at 02:08

shocker they called you when you asked for your pac code.... its what they all do ;)

matt101101 / MOD  Feb. 23, 2013 at 05:27

shocker they called you when you asked for your pac code.... its what they all do ;)
I had a feeling they might call... :p

Treab  Feb. 23, 2013 at 10:16

shocker they called you when you asked for your pac code.... its what they all do ;)
I had a feeling they might call... :p


you lie.. your a mod you have no feelings.

matt101101 / MOD  Feb. 23, 2013 at 16:06

shocker they called you when you asked for your pac code.... its what they all do ;)
I had a feeling they might call... :p


you lie.. your a mod you have no feelings.

Welcome back to you too :p. I would say I've missed your sarcasm...but that'd mean I'd experienced a feeling ;).

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