What's the cooling off period for a phone bought in store?

The T-Mobile signal where I stay is pretty lousy. How long do I have to take my phone back? I think it's either 14 or 30 days...

Add a comment

mrew42  Sep. 7, 2011 at 12:01

On contract you get 14 days, payg nada.
If you want to check how good the signal is before hand why not just get a freebie tmobile (or from the poundshop if you're in a hurry). I did that after moving house and finding O2 was absolutely DIRE and got all the major networks on free SIM. Ended up with Orange.

Rawko  Sep. 7, 2011 at 13:10

Im afraid mrew is wrong - I worked at CPW for a number of years and the short answer is - There is no cooling off period. That said, some networks, Orange is one, will give you a 14 day return period but there is no legal need to do so.

The argument is that cos youve been in store, youve seen and handled the phone, the contract was explained before you signed it etc.

Phones off the internet always have a minimum of 14 days since you havent had that benefit of handling the phone

Rawko  Sep. 7, 2011 at 13:31

Sorry to further disagree, but certainly at CPW there was a 14 day exchange period on all PAYG phones, just not on the credit that you bought at the same time


You don't need an account to comment. Just enter your email address. We'll keep it private.