JanSt

Cyan update not downloading although it's available...

You have a WP device. You installed WP 8.1 via the developer preview app.Now that
the official Cyan update is available for your model as confirmed by Nokia and/or your network, it still doesn't show up...

What to do?

Some sources suggest you restore to WP8 via Nokia's recovery tool.
But oops, people still don't get the available update after they have done that.

So, what to do?
Nothing.
Wait.

Microsoft/Nokia are aware of the issue. It IS not intentional.
It's a flaw/bug, and they are working on a solution...

Meanwhile, using the recovery tool may actually make things worse.
And hey: GDR1 is around the corner, so you may as well wait for that...

Just saying.

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7 comments

Archduke Franz  Aug. 3, 2014 at 16:53

Are you sure it's available properly, according to there it's not available for any of the older WP8 handsets: http://www.nokia.com/global/support/software-update/wp8-software-update/availability-in-europe/

I've had no luck in getting it the official way on a 520, 920 or 1020 unfortunately.

JanSt / MOD  Aug. 3, 2014 at 19:01

Are you sure it's available properly, according to there it's not available for any of the older WP8 handsets: http://www.nokia.com/global/support/software-update/wp8-software-update/availability-in-europe/

I've had no luck in getting it the official way on a 520, 920 or 1020 unfortunately.


Oh, sorry if that wasn't clear. IT IS not available for ALL region and network variants, yet. But for many.
E.g., I'm testing a Lumia 1520. The Cyan update from Vodafone Ireland/MS is ready for download. But devices on WP8.1 dev preview can NOT get it, as described above.

Also: because of that bug, MS has stopped deployment in various regions.
A lot of people availed of the developer preview, and obviously, MS/Nokia cannot afford to p*ss off a few million punters.

But essentially, it really depends on what model, what region and on who branded it...
As I said: one option is to sign up as a dev (it is free), and install the GDR1 update that should roll out soon...
Or: IF you are stuck on WP8, sign up for the dev preview and get the final WP8.1 beta - it is almost flawless - at least on 'my' Lumia 1520 and 1020. The WP8.1 beta has zero issues with 3rd party apps... It's pretty safe... well, except for the issue described above.

JanSt / MOD  Aug. 3, 2014 at 19:03

PS: there is an app in the market place thingy called 'Cyan Update'. It checks your phone details against the constantly updated list of available updates. It lets you know when your device is next in line (the OS only checks once a day or so...)

matt101101 / MOD  Aug. 4, 2014 at 00:42

I think wait is the only option, by the sounds of things, unfortunately :(.

9El9Nino9  Aug. 4, 2014 at 11:17

i've got the Nokia Lumia 925 and i have it running 8.1 via an official update.
was really slow after the update and took around 45 minutes to do the update. HOWEVER,
i did a factory reset and boy is it much smoother now. i set up exchange on it again. it's a work phone and i have to say in my opinion windows phones are awesome.

B1zarr0Prim3  Aug. 4, 2014 at 13:27

I've got a 920 on EE running WP8.1 on the DP.
From what I've read, Cyan won't be adding much to my phone anyway so I'm not downgrading back to WP8.0 for it.
Plus we've got WP8.1.1 coming this week on the Dev Preview. I can live without Cyan until Microsoft sort out the Bitlocker issue. If they don't, oh well. I'll be getting a new phone soon anyway.

Edit: I've got 8.1.1 now and my 920 runs smoother. My battery drained quite quickly after installing it but it calmed down after being charged.

JanSt / MOD  Aug. 4, 2014 at 13:42

Yes, I agree... May as well wait for 8.1.1

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