1000poundsofclay

Who fixes my phone?

Say my Samsung Galaxy phone develops a fault and it's still under contract does the network fix it or the manufacturer?

Most Useful Answer matt101101  Nov. 4, 2014 at 16:36

That said, you could bypass the shop and just claim on the Samsung 24 month warranty, if you so desired. They provide free, both way, special delivery shipping and comprehensive tracking of the progress of your repair.

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matt101101 / MOD  Nov. 4, 2014 at 16:24

The shop, I think. You deal with the retailer for anything else you've bought, so I assume it's the same for phones which are on contract.

I should probably know this, but I'm not 100% sure. Do the shop technically sell you the phone, or merely give it to you as a "free" gift (which you then pay for via expensive airtime)? I've never had a phone on contract, so I've never had the pleasure of reading through the contract terms...aren't I unfortunate haha :p?

JanSt / MOD  Nov. 4, 2014 at 16:27

It varies. Vodafone here in Ireland use one contract company. Afaik, all phones exc for iPhones are fixed by that company.

JanSt / MOD  Nov. 4, 2014 at 16:28

I didn't see Matt's reply when I typed mine. So, yes. Here at least it's the shop.

matt101101 / MOD  Nov. 4, 2014 at 16:34

I didn't see Matt's reply when I typed mine. So, yes. Here at least it's the shop.
I'd imagine the same to be true here, the only way I can see the shops getting out of it is by gifting you the phone, as opposed to entering into a contract of sale by selling it to you. I don't know if they'd then be able to get away with selling you the airtime at such extortionate rates though, when you're obviously really paying for the cost of the phone. I'd think not, it doesn't seem like the kind of thing the EU would allow to happen.

matt101101 / MOD  Nov. 4, 2014 at 16:36

That said, you could bypass the shop and just claim on the Samsung 24 month warranty, if you so desired. They provide free, both way, special delivery shipping and comprehensive tracking of the progress of your repair.

JanSt / MOD  Nov. 4, 2014 at 16:45

I'd probably go with the manufacturer whenever possible. My experience with Vodafone's fixers has been appaling. Never again. Oddly though (touch wood) I have been pretty lucky so far.
Desire HD and BB9780 were the only devices I personally ever had to turn in for warranty cr*p.
Not bad considering the amount of phones passing through my hands. And now I jinxed it :p

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