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Freephone number for O2 customer services?

Does anyone know a freephone number for O2's mobile customer services?

Most Useful Answer matt101101  Jan. 22, 2012 at 23:57

Numbers listed on O2's website:

PAYG: 0844 809 0222 (5p/min.)

Contract: 0844 809 0202 (5p/min.)



I found these using http://www.saynoto0870.com

These three are simply listed as "O2", I'm not sure where they'll actually connect to, but they're all free:
0800 0321402 - Freephone (O2) - Apparently customer services
0800 9777702 - Freephone (O2) - No idea
0800 9777027 - Freephone (O2) - No idea

0161 705 5000 - Local number for O2 head office switchboard, ask for customer services when you get to speak to someone. It's not a freephone number but if you get free landline calls on your landline or mobile, then it will be free.

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matt101101 / MOD  Jan. 22, 2012 at 23:57

Numbers listed on O2's website:

PAYG: 0844 809 0222 (5p/min.)

Contract: 0844 809 0202 (5p/min.)



I found these using http://www.saynoto0870.com

These three are simply listed as "O2", I'm not sure where they'll actually connect to, but they're all free:
0800 0321402 - Freephone (O2) - Apparently customer services
0800 9777702 - Freephone (O2) - No idea
0800 9777027 - Freephone (O2) - No idea

0161 705 5000 - Local number for O2 head office switchboard, ask for customer services when you get to speak to someone. It's not a freephone number but if you get free landline calls on your landline or mobile, then it will be free.

CTPAHHIK  Jan. 24, 2012 at 10:09

Could someone explain to me idea behind 0844, 0845 and 0870 numbers. What is the point in them?

matt101101 / MOD  Jan. 24, 2012 at 10:22

To rip customers off basically.

blizzard7  Jan. 24, 2012 at 14:15

EDIT: I've just realised Matty hasn't given the freephone number for Pay Monthly. Dial 202 for free from an O2 phone on Pay Monthly.
---
0844, 0845, 0870 (and some derivatives) were designed so that when you called them you'd only be charged the "local" rate no matter where the call in the UK is to. For example, a large shop may advertise an 0845 number that'll phone up the HQ, but you'll only be charged the local rate, no matter where the HQ is.

BT, Virgin, etc. have blurred the lines between the different numbers over the years and what you pay when you call them can vary a ridiculous amount depending on your call package. If you happen to be on a "legacy" package, you may be much better off.

Generally:
0800 is always free (from landlines)
0845, 0870 are considered local calls and very cheap or free to call (from landlines)
0843, 0844, 0871/2/3 are revenue shared (so the company you call gets a cut from the call charge)

All on the Ofcom website by the way in case you think I'm pulling this out of thin air (_;)

CTPAHHIK  Jan. 24, 2012 at 14:38

I simply don't use any services that do not provide free to call/not charged by minute number.

Idea behind this whole scheme had to do with the fact that it was not free to call Edinburgh from London back in the days? Why would anyone bother dealing with company that you have to pay for customer support over the phone?

sufakhan  Aug. 22, 2012 at 21:46

plz tell me how i recharge my o2 sim card by creadit card

blizzard7  Aug. 25, 2012 at 09:13

plz tell me how i recharge my o2 sim card by creadit card

You can call 4444 on your O2 phone or use the website or a voucher from a store.

mel1988  Sep. 19, 2012 at 11:41

wat is the point in puttin a free phone number up for use wen its not in use any more i haven't got a landline and i shudn't have to waste money in a phone box to figure out wats up with my o2 sim does any1 no how i can ring o2 on a mobile this is stupid

CTPAHHIK  Sep. 19, 2012 at 12:48

Pay Monthly only - FREE
From your O2 mobile - 202
From Abroad +44 844 809 0200

Pay as you go is 4445, but you will be charged.

matt101101 / MOD  Sep. 19, 2012 at 12:55

wat is the point in puttin a free phone number up for use wen its not in use any more i haven't got a landline and i shudn't have to waste money in a phone box to figure out wats up with my o2 sim does any1 no how i can ring o2 on a mobile this is stupid
I didn't ring any of the numbers and I'm not on O2 so I had to look them up. Which number is it that's no longer working? I'll remove it when you let me know.

Side-note: Learn to spell, it'll make what you write so much easier to read.

sleazymichael  Oct. 7, 2012 at 12:29

0800 0321402 - Freephone (O2) - Apparently customer services - yes
0800 9777702 - Freephone (O2) - for Business customers
0800 9777027 - Freephone (O2) - mon > sat from 8am

0161 705 5000 - Local number for O2 head office switchboard, ask for customer services when you get to speak to someone. It's not a freephone number but if you get free landline calls on your landline or mobile, then it will be free. - no longer in use

gillyfoy55  Oct. 25, 2012 at 17:27

how on earth do i pay my bill when the automated service keeps repeating itself and my service is cut so i cant ring them ???????????????????????????????????????

CTPAHHIK  Oct. 26, 2012 at 12:18

http://www.t-mobile.co.uk :p
Why do you even bother with O2?

studentdmu  Nov. 6, 2012 at 17:07

THE PAYMENT LINE: Ring 2729 Free from mobile!

Tinselharry  Jan. 23, 2013 at 18:54

Hi I am just asking, what is the number to check how many minuets n txts n how much the bill is. Please help

matt101101 / MOD  Jan. 24, 2013 at 11:05

I think it's 202 you have to call to check your balance.

Pondlife  Jan. 24, 2013 at 12:50

Hi I am just asking, what is the number to check how many minuets n txts n how much the bill is. Please help

By text

To get your current balance sent straight to your mobile, just text the word "balance" to the following numbers:
21202 - Pay Monthly
20202 - Pay & Go

Hothandsharris  Jan. 31, 2013 at 18:38

Cheers for the advice the 202 number used to be 402 but 02 changed it and didn't let me know.
One other thing you can type balance and send to 21202 and that works fine. But if your lazy like me just type in any letter and send to 21202 it still works.

Pondlife  Feb. 1, 2013 at 13:02

That's just what it said on their website, handy to know it can be abbr...

matt101101 / MOD  Feb. 1, 2013 at 13:19

That's just what it said on their website, handy to know it can be abbr...
Nice to see your humour is on top form ;)

k4kut12  Feb. 10, 2013 at 22:32

trying to find anything on the o2 and bt system is bad if was not tired into a contract i
go to any other provider it cannot be any wosre

fsut8666  Feb. 12, 2013 at 18:13

it works...0800 032 1402 is o2 customer services. scoured the net for free number as they advertise calls at £1.53 to connect you to them!! Spent 3 days contacting them by live chat to get phone unblocked...but idiots at end of phone with empty promises. Wasted over 4hrs with o2 so now its time to move to another company with better customer services??

webbotron  Feb. 22, 2013 at 18:56

http://www.t-mobile.co.uk :p
Why do you even bother with O2?


Because O2 have 98% coverage in the Uk and Europe. T-mobile, quite simply, have 60-70%.

Seems like a legit reason to join O2 to me =)

clairevivian0106  Feb. 27, 2013 at 17:18

i am getting quite annoyed right now, seem to get texts all the time telling me to register my new sim and to do so by a certain date but, apparently i have to many phones connected to my debit card but, can't even call customer services cos i can't put credit on!

ps2013  Mar. 8, 2013 at 13:02

02 have cottoned on. The landline is no longer available. If you ring 0800 0321402 don't choose any of the options but wait to be transferred to an operator. It takes you to the contracts dept but they will transfer you to PAYG if nec. Real people .... MUCH more helpful with complicated things than Live Chat

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