Treab

How good are samsung :D

Sent my phone in the other day screen burn on my sgs2's LCD headphone jack broken.. had the phone since january 2011 so nearly 18 months old but repaired the jack and lcd under warranty no issues and no complaints of 'water damage' that got to be a first :D

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7 comments

JanSt / MOD  Jul. 1, 2013 at 18:06

Sad when we need to praise companies for doing the correct thing, eh?

Treab  Jul. 1, 2013 at 18:38

yep. still worth a mention :D

JanSt / MOD  Jul. 1, 2013 at 18:46

yep. still worth a mention :D
True.
http://f0.pepst.com/c/71B2B9/507485/ssc3/home/029/install.game/samsung_lightning_243274.gif_480_480_0_64000_0_1_0.gif

Treab  Jul. 1, 2013 at 18:53

Just think they rejected matts repair which was probably £5 to them.... yet repaired my phone probably costing nearer £100..

matt101101 / MOD  Jul. 1, 2013 at 19:59

Just think they rejected matts repair which was probably £5 to them.... yet repaired my phone probably costing nearer £100..
No way it was a fiver to them, they make the parts en masse and it cost me a fiver to buy a single part off eBay. They wasted a load of their own money, though; an engineer to disassemble/reassemble the phone and 2 way recorded delivery postage. Ironically, not repairing the phone cost Samsung more than it cost me to repair it.

Good to hear they were more helpful in your case, though :)!

Treab  Jul. 1, 2013 at 20:26

Just think they rejected matts repair which was probably £5 to them.... yet repaired my phone probably costing nearer £100..
No way it was a fiver to them, they make the parts en masse and it cost me a fiver to buy a single part off eBay. They wasted a load of their own money, though; an engineer to disassemble/reassemble the phone and 2 way recorded delivery postage. Ironically, not repairing the phone cost Samsung more than it cost me to repair it.

Good to hear they were more helpful in your case, though :)!


by £5 that includes labour costs ;)

Treab  Jul. 3, 2013 at 19:01

And now google is giving me a free upgrade for my nexus 7 8gb originally new one 16gb (sent mine in for return...)

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