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Google Play - how do you get a refund if an app doesn't work?

Google Play - how do you get a refund if an app doesn't work?
Do you contact Google Play or the developers?

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HUKD123  Nov. 21, 2013 at 15:43

I had a similar problem only weeks ago.
After weeks of emails, the developer told me they could not refund if I wanted my money back.
Google Play then refunded me the money.

However, Google recommends you first contact the developer and if the developer is unable to resolve your problem, then contact Google for a refund.

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