Microsoft has been forced to pause the rollout of Windows Phone 8.1 Update 1 after HTC users reported issues when trying to install the update.
The update is technically just a developer preview, but the issue has been enough of a headache that Microsoft has released a statement to address growing concerns over the issue.
“We have paused delivery of Windows Phone 8.1 Update to customers with the HTC 8X and HTC 8S who are using the Preview for Developers,” the statement reads.
“Microsoft and HTC have identified an issue and are actively working to fix it, and will resume delivery of the update once a fix is in place.”
You'll notice nothing in there that explains what the problem actually is, but WP Central spotted the following on the Microsoft support forums:
“There are a small set of devices for which we aren't offering the latest build of the Developer Preview program due to an identified problem that requires mobile operator or OEM driver updates. These will be offered when the official update for your phone is available.”
That “small set of devices” appears to include only the HTC 8X and 8S, and without being uncharitable, even if every 8X and 8S on the planet is affected, we can't be talking about too many considering they're two-year-old phones and only some users will have installed what is billed as a beta release for developers.
Then again, it just makes it all the more embarrassing for Microsoft that a glitch affecting just a handful of users is being reported so widely by the mobile tech press.
Those that are able to install the update will now be able to enjoy support for folders, VPN, VoLTE and smart cases, plus increased resolution compatibility, updates to Cortana and a host of other minor tweaks.