HTC 8X and 8X users run into trouble trying to install Windows Phone 8.1 Update 1

HTC 8X and 8X users run into trouble trying to install Windows Phone 8.1 Update 1

Microsoft has been forced to pause the rollout of Windows Phone 8.1 Update 1 after HTC users reported issues when trying to install the update.

The update is technically just a developer preview, but the issue has been enough of a headache that Microsoft has released a statement to address growing concerns over the issue.

“We have paused delivery of Windows Phone 8.1 Update to customers with the HTC 8X and HTC 8S who are using the Preview for Developers,” the statement reads.

“Microsoft and HTC have identified an issue and are actively working to fix it, and will resume delivery of the update once a fix is in place.”

You'll notice nothing in there that explains what the problem actually is, but WP Central spotted the following on the Microsoft support forums:

“There are a small set of devices for which we aren't offering the latest build of the Developer Preview program due to an identified problem that requires mobile operator or OEM driver updates. These will be offered when the official update for your phone is available.”

That “small set of devices” appears to include only the HTC 8X and 8S, and without being uncharitable, even if every 8X and 8S on the planet is affected, we can't be talking about too many considering they're two-year-old phones and only some users will have installed what is billed as a beta release for developers.

Then again, it just makes it all the more embarrassing for Microsoft that a glitch affecting just a handful of users is being reported so widely by the mobile tech press.

Those that are able to install the update will now be able to enjoy support for folders, VPN, VoLTE and smart cases, plus increased resolution compatibility, updates to Cortana and a host of other minor tweaks.

Via TechRadar

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3 comments

JanSt / MOD  Aug. 6, 2014 at 18:16

I wonder if that is related to the other issue - where folks who had the 8.1 dev preview couldn't get the official WP8.1 update even AFTER downgrading to WP8 with the Nokia Recovery Tool?
Apparently - or so I read it - it's all because networks can't stop messing up firmwares...

Shame considering MS actually did a fairly good job delivering the previews and updates in general... Compared to the old Nokia days where easily 6 months could fly by between the 1st batch getting an update and the last batch getting it.

Also: the fact that they even try to bring the latest updates to the 2 HTC devices must probably be seen as quite the service. They didn't exactly sell well, and aren't the newest handsets.

That said: M$ still evil :p

tapi  Aug. 6, 2014 at 23:36

I wonder if that is related to the other issue - where folks who had the 8.1 dev preview couldn't get the official WP8.1 update even AFTER downgrading to WP8 with the Nokia Recovery Tool?
Apparently - or so I read it - it's all because networks can't stop messing up firmwares...

Shame considering MS actually did a fairly good job delivering the previews and updates in general... Compared to the old Nokia days where easily 6 months could fly by between the 1st batch getting an update and the last batch getting it.

Also: the fact that they even try to bring the latest updates to the 2 HTC devices must probably be seen as quite the service. They didn't exactly sell well, and aren't the newest handsets.

That said: M$ still evil :p


I think it's the same issue Jan. the quote is
“We have paused delivery of Windows Phone 8.1 Update to customers with the HTC 8X and HTC 8S who are using the Preview for Developers" (emphasis mine)

so, Windows 8.1 update is having problems on HTC 8 that has preview for developers installed, not WP8.

or am I missing something?

JanSt / MOD  Aug. 6, 2014 at 23:53

True... Same on Nokias. Difference: on Lumias downgrading to WP8
didn't help, because of the networks' branding the software incompatibly...

Well, there are various theories. But afaik, unbranded handsets have no problems.

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