HTC vs Carphone: A Broken Phone
Bit of advice would be appreciated Ladies and Gents, sorry for the long story!
My friend took out a contract with Carphone for a HTX One X a couple of months ago. Within a month or 2, it started to reboot randomly and this got progressively worse. He got Carphone to send it away and they replied with the old "beyond economical repair" and that there was user damage causing a piece to break off and go missing. Now, there is 2 problems here, 1) he said that it has never been dropped and I had checked it, there wasn't so much as a blemish so his side would seem to be perfectly believable. 2) As you know, the One X is a sealed unit, how does something go missing?
Anyway, it was then sent off directly to HTC to contest this and HTC has now said that it was opened by "unauthorised engineers" who caused screwdriver damage. And they are quoting a £220 repair bill as the warranty has now been voided by carphone.
Any suggestions on who he should blame for this? Or do you think it's possible that he's fighting a losing battle? I'm considering getting him to look at small claims court....