lucie

HTC Incredible S dead pixel?

I got a new HTC Incredible S the other day and I think there's a deal pixel in the top left. Is this enough of an issue - like would they replace the handset? Seems like such a small thing, but it's quite annoyingly visible.

Most Useful Answer CTPAHHIK  May. 4, 2011 at 15:14

Unfortunately, you cannot replace the handset based on one dead pixel - you definitely need more than one.
However, since you just got your phone you should be covered by return policy. Either phone get replaced or it gets returned - it's their call.
Make sure you get it replaced/returned before return period expires and you do not get refurbished handset as a replacement.

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CTPAHHIK  May. 4, 2011 at 15:14

Unfortunately, you cannot replace the handset based on one dead pixel - you definitely need more than one.
However, since you just got your phone you should be covered by return policy. Either phone get replaced or it gets returned - it's their call.
Make sure you get it replaced/returned before return period expires and you do not get refurbished handset as a replacement.

lucie  May. 4, 2011 at 17:55

I will see about a replacement, I am within returns period. Thanks!

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