HTC One X: Wi-Fi woes lead to change in production

HTC One X: Wi-Fi woes lead to change in productionLast week, we told you all about HTC's Wi-Fi woes with its flagship HTC One X handset - and now the Taiwanese manufacturer has officially confirmed it is suffering issues.

But having finally come clean on the issue, the Taiwanese form also claims it's found a fix, and has changed its production process for the One X to stop the glitch in its tracks.

Speaking to TechRadar, HTC revealed the following: "After investigating isolated reports of Wi-Fi connectivity issues in the HTC One X, we have identified a fix that strengthens the area of the phone around the Wi-Fi antennae connection points.

"While many customers have not experienced any problems with signal strength, we have taken immediate steps to implement a solution in our production process to prevent this issue from happening in the future.

"HTC is committed to making sure every customer has a great experience and we apologise for any inconvenience this issue may have caused while we conducted a thorough investigation."

To be fair, the way you'd have been required to hold the One X to achieve said "death grip" wasn't necessarily the way most of us would hold our phones normally, unless we're a bit odd. But still, the issue was there and clearly needed to be addressed.

As for people who have already got one and are worried about being affected, HTC's advice is a little more vague with no promise it will be replaced, instead just the following:

"HTC is asking anyone who is experiencing a Wi-Fi issue with their phone to contact our customer service team for help."

However, since this is clearly not just a software issue, we'd be surprised if you didn't get a shiny new one.

Read more about: AndroidHTC One X

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6 comments

Treab  Jun. 19, 2012 at 18:32

unless the water damage tag is damaged off course...

AhmadCentral  Jun. 19, 2012 at 19:18

At least HTC can admit they have problems. Little too late though.

matt101101 / MOD  Jun. 19, 2012 at 19:38

unless the water damage tag is damaged off course...
Is that meant to be an indirect prod at my situation with Samsung ;)?

chancooluk  Jun. 19, 2012 at 21:29

"To be fair, the way you'd have been required to hold the One X to achieve said "death grip" wasn't necessarily the way most of us would hold our phones normally"

Wrong. The issue isn't a 'death-grip' as it was for the HTC sensation / iPhone 4. The problem is a manufacturing fault which causes poor signal all the time, apart from when the phone is squeezed in a certain way, which temporarily increased the wifi signal - so it would be a 'Life-Grip' not a 'Death-Grip'.

Treab  Jun. 19, 2012 at 23:20

unless the water damage tag is damaged off course...
Is that meant to be an indirect prod at my situation with Samsung ;)?


nope just a general thing about all mobile phone providers.

krogothnx  Jun. 20, 2012 at 11:21

possible free bumpers on the way for HTC one x owners then? heh

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