iMessage Curse and that lawsuit

Have iPhone, use iMessage, get new non-iPhone and no more sms for your contacts.

Apple is in trouble. A US court granted a class action regarding the iMessage idiocy.

It could have been so nice and peachy: Apple introduces a system that allows for an alternative to network SMS at almost no cost to the user. The end. "Happily ever after..." etc.

But no. The problem: people who used iMessage to send sms type messages to their contacts did not realise that when you take your sim card to use a phone that isn't an iPhone (Android, WP, BB), well... your friends and business clients and your ambulance chasing lawyer suddenly won't get those sms messages anymore.

Apple, so the outcriers, did not explain the process properly. Because: when you use iMessage, and then you stop using iMessage because you switch to a non iOS phone, you need to deregister your phone number from Apple's clutches.
Easy enough. IF you know.

The issue, again: plaintiffs argue they did not know, because Apple did not explain it. No warning popup, no little tutorial. Nothing...

In fact, even now, aeons later there still is no warning system in place.
True that - in the last two weeks I set up an iPhone 6 and an iPhone 5S that both came with iOS 8. Both had iMessage enabled as default. And no explanation. No popup...

Apple's stance: a) we saved people money by offering an alternative to costly SMS services. b) we haz a page to deregister your phone number from iMessage. c) people are lazy and ignorant ****, and we can't be at fault for the gene pool's
lack of chlorine... (well, something more legalese along those lines....)

We can argue the point here. Or not.
Can I sue Whatsapp because my skype and Viber friends don't get my messages?
Hmmmm..... Ridiculous, right?
But: what about blind consumerism? Is that Apple's fault?
And what about other services? How many popups and warnings should there be during the setup of a new phone?


IF you used iMessage in the past, and you no longer want to use it EVER AGAIN, or you switch to Android or WP or BB, VISIT Apple's "selfsove" page to deregister to your number! Then hope for the best.

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JanSt / MOD  Nov. 12, 2014 at 12:29

For total transparency: I think yep, hit them. How hard? That is a different question.
I'm sure some folks involved are lying. But that is a different story.
The fact that Apple still has no 'warnings' in place, speaks against APPLE imho.
They warn you of this that and the other... They have popups in place during setup for all sorts of things. It's not as if they don't know how to draw people's attention!

In fact, right now there's another issue: using the new and hyped iCloud gallery (beta) leads to all sorts of issues - e.g. when you also try to sync photos with a Mac iPhoto library.

Companies have to stop messing with people. Apple is not alone, of course.
I once set up an SGS3. During the setup, after entering a gmail account, the phone, in the background, downloaded the entire Picasa library connected to that gmail account. No warning. No popup. Had the phone been on 3G rather than on WiFi, that could have become very costly. There are more examples. Worse ones. Networks and smartphone manufacturers
purposefully dazzle and confuse customers - why else would so many smartphones come with redundant apps and services? 4 different cloud-based backup service apps? Tick! 2 appstores? Tick. Etc etc...

They obviously exploit people's need to get the fr*gging thing going. Not everone has time for
a 2 hour setup while glued to 20 websites that lay out the pitfalls...

But I'd argue that losing a few photos, or seeing your data allowance go poooof is, probably, not as bad as finding out that nobody got those important SMS messages!
Imagine deaf people who set up sms alarm services! That is an extreme example, but certainly: clarity is required. I'm cynical. Mostly. I usually go with, "stupid is no excuse".
But there are limits. Exploiting people with flimflam? Scr*w you.

CTPAHHIK  Nov. 12, 2014 at 16:09

There should be some sort of user agreement that needs to be accepted before using iMessage service to handle SMS messages, warning about consequences. I'm not sure if there is one, as I don't read them. If there is really one in place, then fault is on user's end.

JanSt / MOD  Nov. 12, 2014 at 17:33

I'm not sure it's part of the T&Cs that you 'agree' to when you set up an iPhone or after a new OS update. They could easily add a popup with a link to the deregistration page whenever you deactivate iMessage.

CTPAHHIK  Nov. 13, 2014 at 10:47

In general, I agree, Apple is partly to blame for the whole fiasco. Cannot really judge how much of a blame should be placed on Apple.
Google Hangouts warns you that if you activate Google Voice integration you will no longer receive messages or phone calls in Google Voice.


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