Almost half of iPhones used in UK 'have broken screen'

Almost half of iPhones used in UK 'have broken screen'If you've ever been in this boat, don't worry, we feel your pain. This particular writer has experienced the heartbreak of finding a broken screen on his iPhone.

And judging by a survey from (yep, guys, sorry - it's them again), almost half of iPhones in this country have some screen fault.

The figures - which we'll take with a pinch of salt considering their source - claim 42% of UK iPhones are being used with a broken screen. Whatsmore, over half of iPhone owners claim to have cracked theirs at some point.

Bizarrely, 51% say they're quite happy to continue using their device like that (obviously not the OCD half of users then) and just over 30% don't want to use their insurance to pay for the damage.

We're all too aware of the costs of replacing a broken display if you follow the official route and take your unit into an Apple Store. We nearly vomited on hearing how much Apple wanted for a replacement display (bearing in mind the cost of having just purchased the phone).

One final stat for you - only 44% of iPhone owners bother to use protection. Screen protectors and cases, of course. Which is asking for trouble really if you don't bother.

But judging by the comments you guys made last time we featured, you may not be utterly convinced. What do you reckon?

Read more about: Apple iPhoneApple iPhone 3GApple iPhone 3GSApple iPhone 4Apple iPhone 4S

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matt101101 / MOD  Jan. 12, 2012 at 19:07

1) Doesn't surprise me, iPhone screen's glass is awful
2) A repeat of the myvouchercodes rant from last time
3) 42% is not nearly half, it's just over 4 out of 10, unless you do some very vague/odd rounding
4) ....42% is still a lot

I think that is all :p.

Smiff  Jan. 12, 2012 at 21:43

1) buy a cheap chinese Android phone
2) find the screen bends a bit but doesn't shatter
3) if the screen does shatter, find it's £10 on ebay instead of £30
4) profit?
5) realise that Android is better than iOS anyway.

(my experience, yours may be different, consult your doctor etc etc.)

MDrX  Jan. 12, 2012 at 21:47

[edit] Queued for moderation for 10 hours renders comment redundant :-(

Treab  Jan. 12, 2012 at 22:50

1) what do crapple charge for a new screen?
2) 42% that is a little ludicrous...
3) why is it myvouchercodes able to do these surveys but never find me a voucher?

matt101101 / MOD  Jan. 12, 2012 at 22:55

I like the new list style, glad I started that :p:

1) A lot, £130 I think.
2) Yeah, 42% is way too high.
3) Because myvouchercodes are f*cking useless in pretty much every respect.

Treab  Jan. 12, 2012 at 23:02

1) 130 quid ARE THEY MAD??? its not worth that much surely... i know its a screen and some of the internals which are attached but quarter of the price ... bonkers.

2) mahoussive i think is the word...

3) ahh that explains it... a little like you then ;)

4) matt my tesco order has passed its credit check :D

matt101101 / MOD  Jan. 12, 2012 at 23:23

The screen is attached to the glass or something. Same as the S2, you're looking at £200ish to get a new screen on an S2 due to the fact it's SAMOLED+.

Aren't you kind, even I'm more useful than myvouchercodes :p.

I'm glad you passed the credit check, has it been dispatched yet?

Treab  Jan. 12, 2012 at 23:26

tbh if the screen smashes then its back to my hero... 200 quid for the phone's screen is mad.

nope... but going to speak to them tomorrow to check on it... was going to cancel due to 3 boosting my contract back to its original terms but im going to ask them to ignore my email and continue with my order.

matt101101 / MOD  Jan. 12, 2012 at 23:36

Luckily, although it costs loads to fix if you do break the screen, the screen is pretty damn hard to break in the first place. It's made of Gorilla Glass and the fact the phone's made of plastic not aluminium or glass means that the chassis has more flex, therefore less energy from any impact is transferred through the screen. Also I know you keep your phone in a case so that'll give it even more protection.

I've dropped my S2 on the pavement outside my house from around stomach height before (texting...) and it landed on the corner of the phone (where an iPhone would instantly shatter), there's a small scratch/scuff on the silver surround on the screen, that's it. Gorilla Glass might not be invincible but it's sure as hell very good for surviving "everyday life" and unavoidable accidents.

For a phone that doesn't claim to be especially tough, like the Motorola Defy, the S2 survives accidents very well from what I've experienced/seen/read.

Hopefully you'll get it sometime next week then :).

Treab  Jan. 12, 2012 at 23:39

we have both seen that iphone 4s vs sgs2 video ;) face down chest high and nothing... shockingly strong...

if sent it will probably be sent sometime monday or later.

matt101101 / MOD  Jan. 12, 2012 at 23:52

That is a pretty amazing video. I'm pretty sure most other big touchscreen smartphones would have broken from that height. That's a long way to fall for a phone with no case and no real "tough credentials" over having Gorilla Glass, which they barely mentioned in all the marketing the S2 had.

I hope it does get sent, after all this effort I think you deserve a new phone :p!

Treab  Jan. 12, 2012 at 23:58

I hope the sgs3 is better for you... until you find out it has a major flaw :p so i can mock :p

matt101101 / MOD  Jan. 13, 2012 at 00:23

It may not be an S3, depends what's best this year. HTC might make a comeback or Motorola might make a device that's not eye meltingly ugly. Who knows.

I was kinda hoping a tiny little bit that Samsung would shock everyone and announce the S3 at CES :p.

Treab  Jan. 13, 2012 at 00:30

HTC and Moto both make lovely phones.. the razr isnt ugly your just weird :p

yeah cause that was realistic wasn't it matty-la-rou :p its like saying you hope to be the first lawyer in space.. who would know as no-one would care ;)

michaelmakro  Jan. 13, 2012 at 01:34

1) 130 quid ARE THEY MAD??? its not worth that much surely... i know its a screen and some of the internals which are attached but quarter of the price ... bonkers.

2) mahoussive i think is the word...

3) ahh that explains it... a little like you then ;)

4) matt my tesco order has passed its credit check :D

Apparently the iphone costed out costs just under $90 (not £'s even)
Apple make a huge mark up on their products - and of course we like sheep pay them!

socialjeebus  Jan. 13, 2012 at 04:41

I dropped my iPod touch (3rd Gen 64GB) whilst walking down the stairs, the device bloody works (had it in a case) however the screen is white but not cracked. So I head down to my nearest Apple A/S center (as they're known in Seoul). The bint took one look at it then showed me the repair price list they wanted 285,000 won (about 160 pound), she even looked embarrassed telling me I'd probably be better buying a new one (a brand new 4th Gen iPod touch 64GB is only about 100 quid more expensive plus I could have ordered it there using my 4G phone, to **** Apple off, and it would have been waiting for me when I got home). Even worse was when the girl explained that had it been exactly the same fault but a 32gb model the repair would have been much cheaper, even cheaper still for the 8gb model. Bloody ridiculous.

CTPAHHIK  Jan. 13, 2012 at 08:41

iPhone/iPod 3 and any previous models are easily breakable, but also very easily fixable. You only need to replace digitizer, available for £7-12 on Ebay or Amazon. Without any need to take phone apart whole procedure takes around 5 minutes. Took me a while to do it first time mostly due to bad quality tools supplied. After you do it once and with good quality jewelers set (mass mail office to see if anyone would like to share) it's a very easy procedure.

Digitizer, obviously, is not genuine and not as good original, but difference is so negligible that there is no need to worry about it. Sensitivity is the same, but clarity and reflectiveness is not as good.

socialjeebus  Jan. 13, 2012 at 08:45

Wow, I'll take a look at that. Thanks.

CTPAHHIK  Jan. 13, 2012 at 08:51

iPhone 4 is completely different from previous models. LCD is attached to digitizer and cannot be separated (possible, but not feasible) resulting in paying for LCD screen. Amazon one is round £30 and it's not the same quality as original. Screen looks the same, but you can easily tell the difference when two phone together. Colors are not as sharp and brightness is not the same.

Replacement work is much harder, because you need to take apart entire phone. You start with back cover and take all parts out until you reach front.

Be careful with iPhone 4 and put it into a case.

LCD can be separated (done it) from digitizer and you get to keep your original screen. You will need hardware lab (or similar hardware access) to get it done as I found it impossible to do it without getting screen completely stationary. Once screen is stationary you can separate it without damaging. Strong digitizer glass makes it easier than it seems.

I could not get it right first time around, but I had a few to play with and eventually I managed to succeed.

socialjeebus  Jan. 13, 2012 at 08:58


keep telling my wife about that all the time (she got nearly 600 quid off Apple coming to her from a class action lawsuit) plus she only plays 18 quid a month (no upfront fee either) so she's pretty careless with her.

CTPAHHIK  Jan. 13, 2012 at 09:09

There are plenty of videos on youtube on how to do it for each model. Make sure you order correct parts as they seem to be different from model to model.

JanSt / MOD  Jan. 13, 2012 at 09:36

[edit] Queued for moderation for 10 hours renders comment redundant :-(

Apologies :)

Had some problems with the Spam machine ;)

Will do better in future (touching wood)

Treab  Jan. 13, 2012 at 09:38

is that another viagra joke jan?

MDrX  Jan. 13, 2012 at 11:10

Ah it's fine.

I was mostly wondering about the source for this. How many people were asked? Googling reveals lots of sites posting the story but every link they provide goes to home page and I can't find the article on there. Looks like spam.

"Lots of people have an iPhone, let's say their screens WILL break and everyone will visit our site! Mwahahaaha!"

matt101101 / MOD  Jan. 13, 2012 at 11:50

myvouchercodes are well known for their BS surveys. I wouldn't give any figures they produce a second thought.


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