Microsoft Surface delayed for some, £50 voucher for affected customers

Microsoft Surface delayed for some, £50 voucher for affected customersThis time last week, I was scribbling up a news piece suggesting that the Microsoft Surface was delayed in the UK and Canada, with pre-orders being satisfied on November 2 instead of October 26 (yesterday).

Microsoft insisted that the emails it fired out to customers advising of the delay were sent in error, but whaddya know? Many customers who pre-ordered the Microsoft Surface have been left empty-handed on release day.

Last weekend, Microsoft clarified (ahem): “All customers should expect their devices by the original date given when orders were placed. Microsoft is following up with customers to confirm their original shipping date remains unchanged, and we apologize for any inconvenience caused.”

Of course, that email will no doubt make it all the more irksome that many Microsoft Surfaces weren’t delivered as promised. Twice.

On the plus side, we’re hearing that Microsoft is offering a £50 voucher for use in the Microsoft Store by way of compensation.

Again, not all customers are affected, though it’s not entirely clear what proportion of Microsoft Surface pre-orders were satisfied.

If it eases the pain any, customers in Canada are in the same position. Funnily enough, it was Canada and the UK mentioned this time last week. Oops.

Anyone here pre-order a Microsoft Surface? Were you hit with the dreaded no-show?

Read more about: Microsoft Surface RTWindows 8

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9 comments

barrybarryk  Oct. 27, 2012 at 15:23

Of course, that email will no doubt make it all the more irksome that many Microsoft Surfaces weren’t delivered as promised. Twice. Yeah that's not what happened, they just heard about it twice. Still only delayed once

davidblyth  Oct. 27, 2012 at 16:33

Pre Ordered a Microsoft Surface on the 17th October 2012 and I was given a delivery date of the 26th October 2012. Phoned Microsoft Store on the 26th because the Online Status of the order was not showing as "Shipped". Spoke to someone in India who was unable to tell me a delivery date but apologized for the delay in shipment. I asked if I could cancel so I could go and buy it the shops and they said that i had to do a "Return" once I had received the product. Pre Orders are such a scam !

barrybarryk  Oct. 27, 2012 at 18:26

Well no they're not a scam, but then again unless you live near a MS store you'll not be picking it up in a store anywhere anytime soon so cancelling is hardly going to do you any favours either.

Pondlife  Oct. 28, 2012 at 11:32

Well it will, it'll save them entering another tech cul de sac...

g_horricks  Oct. 31, 2012 at 14:21

Got a £50 voucher and spent it for the mess they made telling me my Surface would be delayed and then taking this back saying they would deliver on time.

I am now getting phone calls from MS saying that there will be a delay after all and that they have given me a £50 voucher because of this... I said to them:
"No, you gave me a £50 voucher because you built my hopes up of getting the device on release date and then sent me an email saying I wouldn't - then said I would get it on time, hence here is £50 voucher"

"Now, you're saying that the £50 voucher covers any future delays or inconveniencing that you may put me though"

Microsoft have really messed up here... They cant tell me when the surface will be delivered, but even if its in a month time - the £50 voucher covers their ****?? No.

"Sorry for the delay of your Windows 2020 pre-order, if you remember - we have given you a £50 voucher for this a while back" - Sorry? No.

How much is a day of my time waiting at home instead of being at work worth? £10, £20, £50??? No... try more than £100.
And how many days have I been sat at home... 2 so far.
The day they said on the email that my device would be here, and the day after as the call centre said that the order status may be incorrect and I should receive it today.

I want the MS Surface to be a success, and it looks like they have many many orders, which is great news. But the way in which they mislead and cover their own mistakes is wrong.

Not happy with the messing around... and I cant cancel the order apparently... just return the device once it arrives... whenever that may be.

Pondlife  Oct. 31, 2012 at 15:05

Definite teething problems. Remain unconvinced that they have many many orders though, just as well if they end up paying people to take them...

barrybarryk  Oct. 31, 2012 at 15:10

boo hoo lol

AussieJonathan  Nov. 25, 2012 at 06:42

Rest assured that Microsoft will be having urgent discussions with the manufacturer Mattel Inc. to pin down the cause of the delays and lack of availability.

JanSt / MOD  Nov. 25, 2012 at 12:27

Rest assured that Microsoft will be having urgent discussions with the manufacturer Mattel Inc. to pin down the cause of the delays and lack of availability.

Hahaha... I thought Crayola aka Hallmark designed the UI and keyboards?

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