This time last week, I was scribbling up a news piece suggesting that the Microsoft Surface was delayed in the UK and Canada, with pre-orders being satisfied on November 2 instead of October 26 (yesterday).
Microsoft insisted that the emails it fired out to customers advising of the delay were sent in error, but whaddya know? Many customers who pre-ordered the Microsoft Surface have been left empty-handed on release day.
Last weekend, Microsoft clarified (ahem): “All customers should expect their devices by the original date given when orders were placed. Microsoft is following up with customers to confirm their original shipping date remains unchanged, and we apologize for any inconvenience caused.”
Of course, that email will no doubt make it all the more irksome that many Microsoft Surfaces weren’t delivered as promised. Twice.
On the plus side, we’re hearing that Microsoft is offering a £50 voucher for use in the Microsoft Store by way of compensation.
Again, not all customers are affected, though it’s not entirely clear what proportion of Microsoft Surface pre-orders were satisfied.
If it eases the pain any, customers in Canada are in the same position. Funnily enough, it was Canada and the UK mentioned this time last week. Oops.
Anyone here pre-order a Microsoft Surface? Were you hit with the dreaded no-show?