Microsoft Surface hit by audio issues, splitting Touch Covers

Microsoft Surface hit by audio issues, splitting Touch CoversThe multi-coloured, mult-function Touch Cover is without doubt the Surface tablet's hero feature – even if Microsoft is (mistakenly, many people think) treating it as an add-on extra rather than an intrinsic part of the deal.

Either way, it won't be too pleased to hear numerous early adopters of the Windows 8 tablet report various audio problems and that their Touch Cover is starting to split within days of them starting to use it.

As you'd expect, the problems first came to light on the Surface Forums, where a number of users reported that their Touch Cover had started to split along the seam where it attaches magnetically to the Surface itself.

The Verge, meanwhile, is reporting "random muting and audio stuttering" issues on several Surfaces, including their official review sample, and have reported them to Microsoft.

Whether there's a link between the audio issues and the splitting cover remains to be seen, but it seems Microsoft's approach at this stage is simply to swap faulty units for new covers should there be an official retail outlet in the area.

That would suggest that the problem is isolated to a specific batch, but it's hard to see how that could be the case.

Instead, it looks more likely that the seam is loosening when the Touch Cover is used in a certain way. As one forum user commented:

“I believe the seam can loosen easily if it's bent back and you let the Surface rest on your lap (for example, when you're reclining and reading something). It's best to disconnect the keyboard when the Surface is being used in this scenario,” they advise.

Yet that detracts from the any-way-you-like flexibility that is a core part of Microsoft's sales pitch for the Touch Cover in the first place. If anything, the policy of replacing faulty units seems more like an effort to buy some time until a more definitive verdict is reached.

Welcome to the mobile hardware world, Microsoft.

Via The Guardian

Read more about: Windows 8Microsoft Surface RT

Add a comment
17 comments

StackedDino  Nov. 12, 2012 at 21:48

"You're using it wrong."

Pondlife  Nov. 12, 2012 at 23:59

Imagine how much worse those reports could be if the Surface was readily available (and more desirable).
Even more so if they had demo ones in stores, expect they'd be getting through rather a lot of those covers, more so if it hadn't been considered an add on.

mult-function

JanSt / MOD  Nov. 13, 2012 at 00:30

Thank god it's not the feature that makes the Surface RT sooo much better than other pads/tabs - like a real keyboard...ahem...
Whatever...

Pondlife  Nov. 13, 2012 at 00:42

Isn't the other one the real keyboard?

salmonmax  Nov. 13, 2012 at 00:53

http://www.examiner.com/article/surface-tablet-defect-is-way-overblown-by-press-user-says-the-media-is-biased

read the forum, and you'll see the 'number of users' currently reporting the issue (there) is around three.

Pondlife  Nov. 13, 2012 at 00:55

Isn't that all of them?

barrybarryk  Nov. 13, 2012 at 01:05

for the stitching problem there's about 5 people on that board (the same board everyone is using as a basis for reporting it) that have had the problem, even in the thread they're posting that it's ridiculous that people are thinking it's a widespread problem.

As for the muting issue that's probably a software problem, still up to MS to fix it though I guess.

But to be honest if you're going to return your keyboard because of a busted stitch you should either invest in a needle and thread or seriously question why on earth you bought a cloth keyboard in the first place.

Why would there be a link between the stitching issue and the sound one? Well apart from them both being Microsoft's fault.

Pondlife  Nov. 13, 2012 at 01:10

read the forum, and you'll see the 'number of users' currently reporting the issue (there) is around three.

Anyway brian_g, surfacer, mblock x2, surfacefan and maybe whyjoe as they don't say why they returned cover, seems more 5 maybe 6 than 3 but there you go.

The way they've got all defensive as if the media doesn't mention flaws in other companies products is rather sweet.

But to be honest if you're going to return your keyboard because of a busted stitch you should either invest in a needle and thread or seriously question why on earth you bought a cloth keyboard in the first place.


My understanding is that it's not cloth but pvc...

barrybarryk  Nov. 13, 2012 at 01:31

I thought the outside was a felt like material? Not that it matters

Pondlife  Nov. 13, 2012 at 01:34

Fave quote from guardian page linked.

MojitoSocialist - Oh it's that thing off the dancing advert! Didn't know it did computer stuff.

Pondlife  Nov. 13, 2012 at 01:35

I thought the outside was a felt like material? Not that it matters

Well it's bit harder to sew up pvc, though they could just gaffer tape up the split in their new £80 keyboard I guess...

barrybarryk  Nov. 13, 2012 at 01:40

There's more reporters covering it than people experiencing it :/

Pondlife  Nov. 13, 2012 at 01:46

It being widely reported will likely bring out more people saying they are experiencing it, some maybe even really experiencing it ;)
More reporters covering most things anyway..

barrybarryk  Nov. 13, 2012 at 02:20

lol Sinofsky was just sacked. Or sorry he's announced he's leaving with no notice effective immediately on a Monday afternoon.

http://www.engadget.com/2012/11/12/steven-sinofsky-leaves-microsoft-julie-larson-green-replaces-him/

JanSt / MOD  Nov. 13, 2012 at 11:52

There's more reporters covering it than people experiencing it :/
Cause there are more reporters than Surface owners.
Most 'issues' with Apple maps were 'reported' on Twitter via Android Twitter apps LOL

On the other hand, read:

8 Reasons Microsoft's Surface Is Better Than The iPad

here

CURIOUSLY, one highlight is the laptoppy formfactor thanks to the keyboard cover...
Leaving aside the fact, that those are freely available for iPads and Galaxy tabs etc, the accompanying photo shows a laptoppy situation, that is IMPOSSIBLE to manage with a Surface tab:

http://static6.businessinsider.com/image/50040f56eab8ea2d5b00001c-400-300/its-actually-a-laptop-replacement.jpg

You CANNOT balance the Surface like that...not with the kickstand and non-rigid keyboard hinge....

barrybarryk  Nov. 13, 2012 at 12:26

The text for that image says "It's actually a laptop replacement

The iPad runs iOS, which is the same as the operating system powering your iPhone. The Surface actually runs Windows RT, an operating system closer to the one on your laptop than the one on your phone."

It doesn't really mention the form factor at all when talking about it as a laptop replacement, though you are right you're not going to sit like that with a surface lol

JanSt / MOD  Nov. 13, 2012 at 12:32

The text for that image says "It's actually a laptop replacement

The iPad runs iOS, which is the same as the operating system powering your iPhone. The Surface actually runs Windows RT, an operating system closer to the one on your laptop than the one on your phone."

It doesn't really mention the form factor at all when talking about it as a laptop replacement, though you are right you're not going to sit like that with a surface lol


Yeah, you're right, I was being cheeky, but in my defence: loads and loads of articles make that point, and it's just not possible - be it on the park bench, on the crowded train, or in bed, you can't comfortably balance the sucker on anything but a level, ahem, surface

Email:

You don't need an account to comment. Just enter your email address. We'll keep it private.

Comment: