Mobile phone repairs under warranty

Did you know that you can get your handset repaired if its under warranty for the cost of the postage both ways?
My Daughter's Orange San Fran's screen died, so I (being me) naturally looked to source a replacement LCD to fix it myself. I had already rooted and flashed a new Froy ROM onto it so though my luck would have been out with Orange (though I didn't really try).
I then (can't remember how) happened across a site called This is powered by Regenersis who perform warranty repairs for all major networks, phone manufacturers and insurance companies. For the sum of about £17 (to cover 2 way insured nex day postage and packing) quid I filled in the form on their website, got a insured delivery bag through the post to send the phone to them. I sent it last friday (3rd June) and this morning in the post comes back a new phone (they couldn't repair the old one)
Thoroughly recommended.

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CTPAHHIK  Jun. 9, 2011 at 14:04

Rooting and flashing different ROM voids warranty on paper. If it's clear that fault at hardware level warranty will be honored 99% of the time. 1% falls into cases where you have a jerk handling warranty claim and will not fix broken dead screen/pixels/broken buttons because you have different ROM.

If you are having software/reception/WiFi/dropped calls/reboots there is a pretty strong case that it happens because of unofficial ROM.

If there is a hardware problem phones do not get fixed and you get a new one. There is a chance that phone will be fixed by manufacturer who will replace all wear and tear (make it look brand new on outside + battery) and repackage handset as refurbished. It takes a long time for manufacturer to have phone fixed and you cannot wait that long, that's why you get new/refurbished handset.

mrew42  Jun. 9, 2011 at 15:14

At least there's a sensible approach to flashed ROMs etc then.

As far as my replaced handset goes, it's got virtually the same charge as it had in the battery as it did when I sent it off, and the same tiny crack in the camera lense on the battery cover itself.
Good to know about this site though as I've not had warranty type problems with a phone before (am I just lucky). Most of my phone problems has been physical (dents, scrapes, cracked screens etc) so out of warranty.

shuwaz  Aug. 3, 2011 at 13:08

Good find!
I wonder how much they would charge for a outer housing/case replacement?


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