theybrokemywatch

mobiles.co.uk - Are they in trouble?

Bought three mobiles over the last couple of years from mobiles.co.uk, all with redemption cashback. Recently had one cheque bounce when I paid it in and now cannot submit new bills. The page on the website to do so isn't available and the email I sent with attached bills was bounced because their mailbox quota has been exceeded. I am a little concerned.

Most Useful Answer repouk  Aug. 29, 2012 at 18:32

Deliberately bouncing a cheque is an offence under Section 2 of the Fraud Act 2006, which covers 'fraud by false representation'. The 'false representation', in this case, would be the implication that the cheque would be honoured. The maximum penalty for the offence is 10 years imprisonment.

Pretty sure that if they are trading whilst insolvent then that's a criminal offence for which the directors(s) could be personally liable as well as at risk of being banned from being a director:

There are two tests for solvency defined in Section 123 of the Insolvency Act 1986, being 1) are your assets exceeded by your liabilities and 2) are you failing to discharge your debts as and when they fall due. If you satisfy either criteria then you are technically insolvent in accordance with the definition of the same in the legislation.

Have a word with the trading standards for their area and tell them what's going on.

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16 comments

JanSt / MOD  May. 30, 2012 at 11:59

I cannt find any reference in the news about them being 'in trouble'...

theybrokemywatch  May. 30, 2012 at 12:41

Cheers, no nor could I...maybe it is just poor customer relations as per most companies these days :-(

JanSt / MOD  May. 30, 2012 at 12:59

Cheers, no nor could I...maybe it is just poor customer relations as per most companies these days :-(

Yeah, tell me about it... Last 3 'in stock' items I tried to buy online all fell through. After weeks of stupid to-and-fro...

theybrokemywatch  May. 30, 2012 at 15:01

I think next time round I'll just go for a free gift rather than redemption. It has been a pita all round really.

Repo  Aug. 10, 2012 at 20:43

The cheque bounced? Jeez.
I've always avoided redemption deals since getting stung by Dial-a-phone.
Didn't send me the redemption voucher with the paperwork, just got a flyer saying they would send me one later, then they wouldn't send one when asked and in the end refused to pay out with out the voucher. Tossers.

blizzard7  Aug. 12, 2012 at 11:15

A bouncing cheque is definitely not a good sign! I've bought a handset from them before with redemption, but there's always that thought in the back of your mind that something could go wrong with the cashback.

theybrokemywatch  Aug. 29, 2012 at 12:44

They've replaced the cheque but it bounced again...I think they don't like me!

Pondlife  Aug. 29, 2012 at 13:09

Impressive company.

CTPAHHIK  Aug. 29, 2012 at 17:30

Direct deposit???

matt101101 / MOD  Aug. 29, 2012 at 17:34

They've replaced the cheque but it bounced again...I think they don't like me!
Did you manage to sort it out with them regarding the previous cheque? As CTPAHHIK says, I'd ask them for an electronic transfer of the money straight into my bank account, that way they can't mess you around with bad cheques.

I hope you manage to sort it, companies who screw their customers over deserve to go bust (after you've got all your cashback, naturally :p).

CTPAHHIK  Aug. 29, 2012 at 17:38

I don't think electronic transfer is supported by them, but it worth a try. I just don't understand why would anyone pay for postage, if it can be done free. Are they expecting that post will get lost and check never cashed?

matt101101 / MOD  Aug. 29, 2012 at 17:46

I don't think electronic transfer is supported by them, but it worth a try. I just don't understand why would anyone pay for postage, if it can be done free. Are they expecting that post will get lost and check never cashed?
Cashback systems work on the basis that they actually end up paying out to relatively few people compared to the number of people who sign up, so I guess you're not too far from the truth. After all, a cheque becomes useless after 6 months.

Pondlife  Aug. 29, 2012 at 17:58

They've replaced the cheque but it bounced again...I think they don't like me!
Did you manage to sort it out with them regarding the previous cheque?


Erm they said that was a replacement for the first rubber cheque rather than for next period.
Sure seems like they can't really be trusted.

matt101101 / MOD  Aug. 29, 2012 at 18:01

They've replaced the cheque but it bounced again...I think they don't like me!
Did you manage to sort it out with them regarding the previous cheque?


Erm they said that was a replacement for the first rubber cheque rather than for next period.
Sure seems like they can't really be trusted.

Oh yeah, I need to read more and type less :p.

Are Mobiles.co.uk one of the CPW sub-brands? If so, they might have sh*t CS, but I don't think they'll go bust.

Pondlife  Aug. 29, 2012 at 18:14

Website is copyright cpw so seems like, bust or not seem unreliable

repouk  Aug. 29, 2012 at 18:32

Deliberately bouncing a cheque is an offence under Section 2 of the Fraud Act 2006, which covers 'fraud by false representation'. The 'false representation', in this case, would be the implication that the cheque would be honoured. The maximum penalty for the offence is 10 years imprisonment.

Pretty sure that if they are trading whilst insolvent then that's a criminal offence for which the directors(s) could be personally liable as well as at risk of being banned from being a director:

There are two tests for solvency defined in Section 123 of the Insolvency Act 1986, being 1) are your assets exceeded by your liabilities and 2) are you failing to discharge your debts as and when they fall due. If you satisfy either criteria then you are technically insolvent in accordance with the definition of the same in the legislation.

Have a word with the trading standards for their area and tell them what's going on.

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