Nokia has promised to investigate user complaints of poor battery life on the new Lumia 800, nut admits it has no idea at this stage as to what could be the cause.
The company also promised that a pair of updates would be rolling out over the next couple of months to improve the handset's battery life, but that they had nothing to do with the problems being experienced.
The Lumia 800 is Nokia's first Windows Phone release, and as such it could really do with things going smoothly. But it seems the gods of fate have other ideas, as several users have reported that their battery life seems to drop a little every time they charge it, while others say their battery level has dropped by as much as 25% overnight, while the phone was completely idle and not in use.
Of course, the Lumia 800 is by no means alone in having teething problems. The iPhone 4 had Antennagate last year, while its successor – the recently launched iPhone 4S – has had battery life issues of its own.
And then there's the Samsung Galaxy Nexus and its randomly adjusting volume level control, which seems to have a mind of its own.
Still, it's the kind of problem Nokia could really do without, especially since it has admitted it has no idea what's causing it.
“We understand that some people have expressed concerns about battery life on the Nokia Lumia 800,” the company said in a response to complaints on the Nokia Support Discussions forum. “Early investigations show that most people are enjoying the full Nokia Lumia experience without any problems and we have not been able to identify a single root cause that would lead to erratic battery behaviour at this stage.”
However, it's not all bad news, as the post also revealed that Nokia has a pair of unrelated updates in the pipelines that will boost the Lumia 800's power performance.
“A software update in early December will make some improvements to power efficiency, while a second update in early January introduces high voltage charging, increasing the Nokia Lumia 800’s battery power from 1300mAh to 1450mAh.
“These are scheduled improvements and will enhance the overall experience, but are not designed to address any issues that may be occurring with individual products.”
Let's hope for Nokia's sake it can come up with something that is, and soon too.