Unless you’ve been hiding under a rock for the past 24 hours or so, you’ll know that O2 – and by extension giffgaff and Tesco Mobile – suffered loss of service yesterday and through the night, including calls, texts, and data. Oh dear.
However, as of 10am this morning, O2 has confirmed that its service is back up and running. Mostly.
See, the 2G side of things has been resurrected, but we’re still waiting for 3G to be restored.
The latest update on O2’s Live Status Checker (which ground to a near halt yesterday) explains: “We can confirm that our 2G network service has now been restored. Customers who were affected should now be able to make and receive calls.
“Our 3G service is starting to restore and customers should expect to see a gradual return of data services as the day progresses. Customers affected may wish to try switching their mobile phones off and on as service returns.
“We are sorry again for the inconvenience this has caused some customers and can provide reassurance that we continue to deploy all possible resources, and will do so until full service is restored.”
Boy, am I glad I don’t work for O2 customer services. I can only imagine the incessant calls (made from landlines, of course) from indignant consumers claiming that the outage is “unacceptable”.
Yes, it’s crap. Yes, it’s inconvenient. But there are worse things than not being able to use your mobile bloomin’ phone for 24 hours. These things happen. Deal with it.
Incidentally, O2 hasn’t revealed the cause of the outage.
Anyway, how did you guys get on? I’m with giffgaff, and while I seemed to intermittently lose service, restarting my phone on those occasions put me back in the game.