O2 confirms partial restoration of service

O2 confirms partial restoration of serviceUnless you’ve been hiding under a rock for the past 24 hours or so, you’ll know that O2 – and by extension giffgaff and Tesco Mobile – suffered loss of service yesterday and through the night, including calls, texts, and data. Oh dear.

However, as of 10am this morning, O2 has confirmed that its service is back up and running. Mostly.

See, the 2G side of things has been resurrected, but we’re still waiting for 3G to be restored.

The latest update on O2’s Live Status Checker (which ground to a near halt yesterday) explains: “We can confirm that our 2G network service has now been restored. Customers who were affected should now be able to make and receive calls.

“Our 3G service is starting to restore and customers should expect to see a gradual return of data services as the day progresses. Customers affected may wish to try switching their mobile phones off and on as service returns.

“We are sorry again for the inconvenience this has caused some customers and can provide reassurance that we continue to deploy all possible resources, and will do so until full service is restored.”

Boy, am I glad I don’t work for O2 customer services. I can only imagine the incessant calls (made from landlines, of course) from indignant consumers claiming that the outage is “unacceptable”.

Yes, it’s crap. Yes, it’s inconvenient. But there are worse things than not being able to use your mobile bloomin’ phone for 24 hours. These things happen. Deal with it.

Incidentally, O2 hasn’t revealed the cause of the outage.

Anyway, how did you guys get on? I’m with giffgaff, and while I seemed to intermittently lose service, restarting my phone on those occasions put me back in the game.

Read more about: GiffgaffO2Tesco Mobile

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6 comments

krogothnx  Jul. 12, 2012 at 12:19

i didn't have a single problem with 3g... in fact, i only had an HSDPA signal. which suited me fine, i can live without normal phone functions as long as i have data.

CTPAHHIK  Jul. 12, 2012 at 12:46

"Incidentally, O2 hasn’t revealed the cause of the outage."
It would be a huge embarrassment for them when actual cause is known. You just cannot create something huge like that even if you try. This is not financial transaction where have to make sure their is a consistent trail. Reboot and go on.

bilbob  Jul. 12, 2012 at 13:04

'Yes, it’s crap. Yes, it’s inconvenient. But there are worse things than not being able to use your mobile bloomin’ phone for 24 hours. These things happen. Deal with it.'

Unless of course your phone is your only point of contact for your business...

lcurdie / MOD  Jul. 12, 2012 at 14:13

'Yes, it’s crap. Yes, it’s inconvenient. But there are worse things than not being able to use your mobile bloomin’ phone for 24 hours. These things happen. Deal with it.'

Unless of course your phone is your only point of contact for your business...


True that. Admittedly I did expect a bit of a business-based backlash, but I appear to have gotten off quite lightly ;)

Andy247  Jul. 12, 2012 at 15:48

Although, if you operate a business with nothing but a mobile phone, no landline, no email address, i'm guessing you're involved in people/drug trafficking, so it's your own fault really. As Lewis said, it's only a phone!

ian2606  Jul. 12, 2012 at 18:17

'Yes, it’s crap. Yes, it’s inconvenient. But there are worse things than not being able to use your mobile bloomin’ phone for 24 hours. These things happen. Deal with it.'

Unless of course your phone is your only point of contact for your business...


True that. Admittedly I did expect a bit of a business-based backlash, but I appear to have gotten off quite lightly ;)


If you read o2 t&c's it says they cannot guarantee service everywhere and at all times. Also they aren't liable for any loss of earnings etc.

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