If you have eyes and/or ears, you couldn’t help but see and/or hear about the O2 network outage last week. It was all over the telebox, newspapers, the cyberweb, and wireless radio.
A subsequent survey suggests that a third of O2 customers are so furious that they wish to leave as soon as possible.
Reaction to the O2 network outage ranged from “These things happen,” (including me on giffgaff) to “I’m sooooo outta here, you useless bar stewards.”
According to a survey from myvouchercodes.co.uk, 34% of the 894 customers questioned are in the latter camp. That includes both O2 contract and PAYG customers.
A whopping 83% expected some form of compensation, be it money off their bill or free PAYG credit.
Mark “Marky P” Pearson, chairman of MyVoucherCodes.co.uk, mused: “It was interesting to see how many people are considering changing their network provider as a result of O2’s outage last week. It makes you wonder how we managed before mobile phones came along!
“I think the main issue for most people isn’t the fact that they were unable to use their phone, but more that they were paying for a service that they weren’t getting.”
On that note, can I point out that contract customers are paying the equivalent of circa £1 per day. True, it’d cost O2 a fortune if they reimbursed everyone, but on an individual level, it amounts to diddly squat.
Are you on O2? Do you intend to bail as soon as your contract’s up?