O2 network problems: millions unable to call, text or use data. Again. UPDATE: It's resolved! Eh, sort of...

O2 network problems: millions unable to call, text or use data. Again. UPDATE: It's resolved! Eh, sort of...Almost four months ago to the day, millions of O2 – and by extension Tesco Mobile and giffgaff – customers were left without service, be it calls, texts or data.

Fast-forward four months and it’s “déjà vu all over again”, as millions of customers on the O2 network have been left paralysed. Er, not literally.

According to the Live Status Checker, the latest O2 network problems began last night, specifically affecting 2G services in the north west of Scotland.

That issue was seemingly resolved this morning, however O2 later updated the status checker, revealing that the problem was “ongoing”.

O2 says: “Further to the fault we reported earlier (where some customers in some areas have been unable to make or receive calls, texts or use data), we believe we have now identified the cause of the fault and are taking corrective action to restore service to those customers affected.

“Again we are sorry for any inconvenience this may be causing.”

Earlier this afternoon, O2 vowed to have things back up and running by 1630GMT, however that promise has since been removed. Er, makes sense since it's almost 7pm.

Some Facebook friends are yelling that their O2 service has been restored, however the fault remains open on the status checker.

Anyone here on O2? How are you getting on?

UPDATE: O2 has updated the status checker to show that the issue is "Fixed", saying: "Further to our previous update where some customers in some areas have been unable to make or receive calls, send texts or use data, the cause of the fault was identified and fixed this afternoon."

However, the network adds: "Due to high traffic levels during the peak early evening period customers may experience intermittent performance as full service is recovered. We would like to reassure those customers still impacted that we are working as hard as we can to systematically restore their full service."

Uhm, so is it resolved? How can it be "Fixed" if you still have work to do?

Read more about: GiffgaffO2Tesco Mobile

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57 comments

archrivel  Oct. 12, 2012 at 19:09

giffgaff - no service as yet (sw scotland)

ferritmaster  Oct. 12, 2012 at 19:12

Unable to send text from Huddersfield area

deina  Oct. 12, 2012 at 19:12

I start to hate O2... in despite to all of my love to them before...

Archinettt  Oct. 12, 2012 at 19:13

dlskald;kasldkas;ldka NO service at allllllllllllllll

o2hater  Oct. 12, 2012 at 19:14

unable to receive or send texts, unable to receive or make calls or use any from of internet.

frustratedO2sham  Oct. 12, 2012 at 19:14

When O when is O2 going to sort out this latest sham. Kept losing signal last nite and then text messages slow at coming through this morning and then lost all means of communication from 1pm today. With a promise that it would be fixed by 4.30 pm and its now 7.00pm I think that was a bit optimistic. Need my phone when Im travelling to work at 10pm so you've got three hours to get your act together or im changing networks as this happend in July also. Yorkshire area.

Treab  Oct. 12, 2012 at 19:16

t-mobile 3 mobile vodafone and orange....

FTW ;)

sid06  Oct. 12, 2012 at 19:16

tesco mobile..no service(completely dead) in manchester what so ever....been 6 hours now

laraindia  Oct. 12, 2012 at 19:17

Not able to send texts, make phone calls or use the internet!

Tom87  Oct. 12, 2012 at 19:17

No service from London (central) - although my friends on O2 have signal...

Sere  Oct. 12, 2012 at 19:17

No service at all in London

donndav  Oct. 12, 2012 at 19:18

nothing, no text, no calls, no reception and no more patience for o2. Paisley Scotland

lesleyit  Oct. 12, 2012 at 19:22

I'm on O2 and my husband on Tesco. We are in same room in York. I can text and make calls. He has had "Network unreachable" msg since 2.30 today

Peter111111111111111  Oct. 12, 2012 at 19:24

On o2. Nothing! no reception constantly searching!!!

O2 Sucks big time.

archrivel  Oct. 12, 2012 at 19:25

Must admit, everything everywhere does sound tempting to someone who is being provided nothing nowhere.

Reser  Oct. 12, 2012 at 19:25

Is it only Scotland? No problems on Giff Gaff in North East.

Michelle160686  Oct. 12, 2012 at 19:26

I'm on Tesco mobile, mine was working until about half past 3, and it's only just come back on!

Jim988  Oct. 12, 2012 at 19:26

Hoping this leads to another 10 quid voucher. Id be happy to oblige with my 3 o2 and 1 giffgaff contract.

Lovesong  Oct. 12, 2012 at 19:30

No access to network in Surrey.

Kee  Oct. 12, 2012 at 19:30

My service is fine but have been trying to contact my partner since 4.30pm with no joy-he has been working in Kent today so is travelling somewhere between there and the midlands-I am O2 but he is on Tesco mobile

tartanvon  Oct. 12, 2012 at 19:32

unable to send or receive calls text or data since this morning...dd5 area dundee scotland

jpress  Oct. 12, 2012 at 19:32

Nothing in SW London (Hammersmith/ Chiswick) .. but was fine in central London ... weird.

Mandysnottalking  Oct. 12, 2012 at 19:34

No Service St Austell Cornwall 7.34pm 12/10/12

gab  Oct. 12, 2012 at 19:35

in west london it was ok, no problems with the network; just came home in north west london and my phone is useless; now I don't know why my boyfriend will be coming later home tonight :)

Treab  Oct. 12, 2012 at 19:36

Must admit, everything everywhere does sound tempting to someone who is being provided nothing nowhere.

ROFL i actually laughed at this one ;)

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