O2 pay monthly price increase follows service outages, blame inflation

O2 pay monthly price increase follows service outages, blame inflationMillions of customers on O2 (and by extension giffgaff and Tesco Mobile) suffered loss of service not once but twice this year, with a second bout of problems in October following the July fiasco.

Many customers were understandably upset, and an imminent O2 pay monthly price increase of 3.2% will inevitably irk the network's customers even further.

O2’s pay monthly price increase is detailed over on www.o2.co.uk/prices. The network explains that it’s held off on hiking prices – “Even when our competitors raised theirs.”

But inflation is taking its toll, and O2 will increase its pay monthly tariffs by 3.2% from February 28 next year.

Customers currently paying £15.50, for example, will pay £16 in future, while those on £35 contracts will leap to £36.12.

While customers will no doubt question the increase, O2 has itself firmly covered. Clause 5.2 of the terms and conditions reads: “We may increase or decrease our Charges from time to time. If we increase our Charges (apart from for Additional Services), we'll let you know at least 30 days before the Charges are due to go up and you'll have the rights explained in paragraphs 5.3 and 5.4.

“We won't increase your Monthly Subscription Charges more than once in any 12 month period.”

Are you on O2? Sound off in the Comments.

Read more about: O2

Add a comment
12 comments

Jim988  Dec. 13, 2012 at 19:08

Times like these I regret getting three contracts on o2..

WalkerboyUK  Dec. 13, 2012 at 19:35

I only pay £13.50 anyway, so only 30p increase. Still the worst tariff there is in terms of what I get, but I have less than a year to go on it....

OFI  Dec. 14, 2012 at 09:47

I do find the entire concept of providing a contract which is subject to inflation increases quite strange.

I always thought the point of a contract is you agree to take on something on a monthly cost over a period of time. You agree to be there customer for an extended period of time.

To then increase inline with inflation seems like they get the best of both worlds unless I can reduce my monthly payments based on my salary not increasing with inflation.

morpheus  Dec. 14, 2012 at 09:56

Haven't been an O2 mobile customer for years... can never understand why anyone uses them as they always seem the most expensive network to me... hey ho...

Jim988  Dec. 14, 2012 at 10:00

They've actually been the cheapest for me, I got HTC One X at launch for 380,and a galaxy note 2 at launch for 350.

My three contracts are 10.50,10.50,15.50, but over the next 20 months its gonna cost me about 30 quid extra because of this increase.

Treab  Dec. 14, 2012 at 11:07

They've actually been the cheapest for me, I got HTC One X at launch for 380,and a galaxy note 2 at launch for 350.

My three contracts are 10.50,10.50,15.50, but over the next 20 months its gonna cost me about 30 quid extra because of this increase.


*cough* and the rest mate... still got the last 8 months where im sure they will raise their prices again...

B1zarr0Prim3  Dec. 14, 2012 at 11:09

My o2 contract ended 4 days ago.
I'm now getting more for less with T-Mobile.

Jim988  Dec. 14, 2012 at 11:12

They've actually been the cheapest for me, I got HTC One X at launch for 380,and a galaxy note 2 at launch for 350.

My three contracts are 10.50,10.50,15.50, but over the next 20 months its gonna cost me about 30 quid extra because of this increase.


*cough* and the rest mate... still got the last 8 months where im sure they will raise their prices again...


Hahaha probably dude, thankfully the 15.50 ends in 5 months so they have no leg to stand on there.

Unfortunatley the other two could get increased again. Won't be getting another contract with o2 anyway. I'm with virgin now, great coverage & unlimited data for 10.20 p/m can't complain.

Treab  Dec. 14, 2012 at 11:15

They've actually been the cheapest for me, I got HTC One X at launch for 380,and a galaxy note 2 at launch for 350.

My three contracts are 10.50,10.50,15.50, but over the next 20 months its gonna cost me about 30 quid extra because of this increase.


*cough* and the rest mate... still got the last 8 months where im sure they will raise their prices again...


Hahaha probably dude, thankfully the 15.50 ends in 5 months so they have no leg to stand on there.

Unfortunatley the other two could get increased again. Won't be getting another contract with o2 anyway. I'm with virgin now, great coverage & unlimited data for 10.20 p/m can't complain.


ahh so your with EE right now. fair enough.

buffylass  Dec. 14, 2012 at 12:59

though scrooge Richard Branson was the biggest Xmas Scrooge he sent letters out nov saying Price increase was on its way, now it looks like 02 doing the same thing, Scrooges every one of them, all standing by rubbing their grubby hands together, what with the Government standing by and not doing a thing about it all, elec, gas companies got in first, then the government robbing the poor give to the rich, will take our blood next, cos there nowt left going for the pensioners next

ian2606  Dec. 14, 2012 at 14:20

That's just what I need. I work for O2 customer services on pay monthly. It's going to be fun trying to explain to customers why their bill has gone up. None ever read t&c's and don't realise this can happen.
Have noticed with all the problems this year a lot are wanting to cancel or leaving O2 at end of contract. I don't blame them as they can get better tariffs at other networks. I only stay with O2 as I get a discount.

railwayender  Dec. 14, 2012 at 15:13

While customers will no doubt question the increase, O2 has itself firmly covered

Not sure ! May be they have, may be not.
o2 have cleverly fixed their increase at the same level as the rise in the Retail Price Index in October 2012 thus attempting to thwart the get-out clause in Clause 5.3 (a).
But the relevant RPI increase is that which is current at the date which o2 NOTIFYS customers of the forthcoming increase - the next one is due to be published next Tuesday 18th December 2012.
IF o2 does not inform customers before then and IF the new figure shows an annual increase of LESS than 3.2%, customers can presumably exercise their right to leave without penalty if they wish.

Email:

You don't need an account to comment. Just enter your email address. We'll keep it private.

Comment: