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How does O2 Refresh work?

Can anyone tell me how O2 Refresh works in laymans terms?
Also, even more importantly, is it a good deal, or is it out to take advantage of people who want to change phone often to the latest model?

Most Useful Answer reparkska  Aug. 1, 2013 at 17:37

This is a piece of marketing genius. O2 has split your contract into 2 parts - handset and airtime. Essentially you will always pay for the full cost of your handset, even if you want to change it. So if you want to upgrade phones at any time you pay the balance outstanding for your current handset before you upgrade. Saving you nothing. You then start paying for your new handset and the cycle begins again. At the same time you continue paying the airtime element of your contract without penalty. It's win win for 02.

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reparkska  Aug. 1, 2013 at 17:37

This is a piece of marketing genius. O2 has split your contract into 2 parts - handset and airtime. Essentially you will always pay for the full cost of your handset, even if you want to change it. So if you want to upgrade phones at any time you pay the balance outstanding for your current handset before you upgrade. Saving you nothing. You then start paying for your new handset and the cycle begins again. At the same time you continue paying the airtime element of your contract without penalty. It's win win for 02.

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