Ofcom has published its quarterly complaints report for Q4 2011, naming and shaming the worst mobile, broadband and landline providers in the UK.
Orange received the most complaints for mobile services, snatching pole position from Three Mobile.
The report takes into account all providers with a market share over 4%, so - for mobile - that’s the Big Five (Three, O2, Orange, T-Mobile and Vodafone) and Virgin Mobile.
In order to ensure consumers can “compare providers on a level playing field”, the networks are measured in complaints per 1,000 customers.
Orange roared into first place, rising from 0.07 complaints in Q3 2011 to 0.17 in Q4. Ofcom explains that Orange complaints were “driven by their announcement to increase their monthly plan prices for all customers including those who were tied into existing contracts.”
Three Mobile remains pretty high at 0.15, thanks to bill disputes and poor customer service, while T-Mobile, Virgin and Vodafone sit a fair bit behind on 0.07.
For the fifth consecutive quarter, O2 received the least complaints - just 0.02 per 1,000 customers. Nice work, O2.
For landline and fixed broadband services, Talk Talk was the most complained about provider. Oh dear.
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