Ofcom: Orange is most complained about UK mobile network

Ofcom: Orange is most complained about UK mobile networkOfcom has published its quarterly complaints report for Q4 2011, naming and shaming the worst mobile, broadband and landline providers in the UK.

Orange received the most complaints for mobile services, snatching pole position from Three Mobile.

The report takes into account all providers with a market share over 4%, so - for mobile - that’s the Big Five (Three, O2, Orange, T-Mobile and Vodafone) and Virgin Mobile.

In order to ensure consumers can “compare providers on a level playing field”, the networks are measured in complaints per 1,000 customers.

Orange roared into first place, rising from 0.07 complaints in Q3 2011 to 0.17 in Q4. Ofcom explains that Orange complaints were “driven by their announcement to increase their monthly plan prices for all customers including those who were tied into existing contracts.”

Three Mobile remains pretty high at 0.15, thanks to bill disputes and poor customer service, while T-Mobile, Virgin and Vodafone sit a fair bit behind on 0.07.

For the fifth consecutive quarter, O2 received the least complaints - just 0.02 per 1,000 customers. Nice work, O2.

For landline and fixed broadband services, Talk Talk was the most complained about provider. Oh dear.

Read more about: Orange3 MobileO2T-mobileVirgin MobileVodafone

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blizzard7  Mar. 23, 2012 at 11:11

No surprise there. You'd get better customer service if they strapped a headset to a grizzly bear. Jacking up the prices for all customers, blaming high inflation, when most of that inflation was already passed onto us in the form of the VAT rise, was out of order as well.

MDrX  Mar. 23, 2012 at 11:26

Good to see O2 customers are generally happy. Their customer services is the best I have ever dealt with

Orange and T-Mobile customer services.. I'd rather talk to Steven Gerrard.

matt101101 / MOD  Mar. 23, 2012 at 13:01

I've found T-mobile's CS to be rather good...maybe you're rude to them...I don't know...

MDrX  Mar. 23, 2012 at 14:18

Probably, after the fifteenth call. Wonder why they were complete turds with my pathologically nice sister, then..

All in the distant past now and O2 are lovely

matt101101 / MOD  Mar. 23, 2012 at 16:38

I wasn't saying you were rude to them, just that you maybe were. I found them very helpful and polite, especially the department based in Wales, they were especially pleasant :).


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