New OfCom rules to make switching contracts and service providers easier

New OfCom rules to make switching contracts and service providers easier

It's no secret that switch providers of contracts - regardless of whether it is for you mobile, broadband or home phone - is a tricky process, but it appears that consumers will finally have an easier time doing so in the near future. As reported over on our sister site Bitter Wallet, regulatory body OfCom intends to introduce new rules to make it easier for customers to switch providers. “When Ofcom was established, access to a reliable internet connection and mobile phone was nice to have" said new CEO Sharon White at a conference hosted by Which? "Now it is essential to the functioning of the economy, to the way people work and live their lives.”

White went on to say that while OfCom aims to improve matters for customers, "first-class communications services is primarily the responsibility of providers. The current aim is to bring in new rules for those switching between landline & broadband providers who use the Openreach network (BT, EE, Sky and TalkTalk) from June 20th. After that, OfCom will turn its attention to the mobile network industry. Let's just hope that this further expands into contract costs in the future, especially as millions of pounds are spent on already-paid-for handsets.

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