loofer

Who offers 2 Year Warranty with iPad?

erm ok it's not quite a phone question (I think this section needs to be re-titled Device) but I'm sure people here can help. Unfortunately I missed out on the 3 year warranty offer from John Lewis and it back to standard 2 year which is better than most. I've noticed Selfridges also do 2 year warranty. Are there any other retailers that offer minimum 2 years warranty as standard (on iPad Air)?

Most Useful Answer jonjon20  Nov. 28, 2013 at 19:00

Sale of Goods Act (Your standard statatory rights) state that everything you buy should be fit for purpose for a reasonable length of time. This means the retailer has to repair, replace or refund you for your iPad. Don't worry about the length of the "warranty" the shop offer, every retailer is bound by these rules so you're covered.

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jonjon20  Nov. 28, 2013 at 19:00

Sale of Goods Act (Your standard statatory rights) state that everything you buy should be fit for purpose for a reasonable length of time. This means the retailer has to repair, replace or refund you for your iPad. Don't worry about the length of the "warranty" the shop offer, every retailer is bound by these rules so you're covered.

loofer  Nov. 29, 2013 at 10:04

thanks jonjon20, another user has just said the same on HUKD.
How come Apple (and others) don't advertise this whereas John Lewis and Selfridges make it a selling point (although its statutory).
Is it any more difficult to get a repair/replacement at month 23 than it is at month 11 (assuming its the same fault)?
Do you have to jump through more hoops?
At the moment it seems you can walk into any Apple store within the first 12 months are they will happily replace (if a replacement is necessary). Would it be the same and just as easy after 12 months?

Finally, between months 12-24, is it still the retailers responsibility or do you have to deal with the Manufacturer (if bought elsewhere such as PC World)?

joshtbh  Nov. 29, 2013 at 19:29

thanks jonjon20, another user has just said the same on HUKD.
How come Apple (and others) don't advertise this whereas John Lewis and Selfridges make it a selling point (although its statutory).
Is it any more difficult to get a repair/replacement at month 23 than it is at month 11 (assuming its the same fault)?
Do you have to jump through more hoops?
At the moment it seems you can walk into any Apple store within the first 12 months are they will happily replace (if a replacement is necessary). Would it be the same and just as easy after 12 months?

Finally, between months 12-24, is it still the retailers responsibility or do you have to deal with the Manufacturer (if bought elsewhere such as PC World)?


You are dead right they just use it to their advantage as a marketing tool. It's statutory. every shop has to oblige and I've never had any problems using it to repair broken things, including electronics and used cars.

In my experience it is slightly more difficult to gain a repair/replacement after 12 months is up, and you do have to "jump through hoops" by way of writing the correct letter (MSE, HUKD have probably got templates you can use) but that's all. They know its your statutory right, but some retailers are scummier than others (e.g. difficultish from Currys etc but easy from Waitrose, M&S)

Your final question: The retailer is fully responsible. You should not need to deal with the manufacturer. Plus this 12-24 month period you talk about doesn't exist, there are no hard and fast rules about what length of time a product is fit for use for, it is at the discretion of a judge should the case come to that.

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