Pondlife

Oops

http://www.bbc.co.uk/news/uk-england-bristol-21629210

The family of a five-year-old boy who spent £1,700 of his parents' cash on iTunes has received a full refund.

Danny Kitchen, from Bristol, was using the family's iPad when father Greg put in a pass code, believing his son was downloading a free game.

The next day the Kitchens received emails which itemised successive £69.99 purchases, but they were believed to be sent in error and dismissed.

Sharon Kitchen said Apple had been "fantastic" in helping with the refund.


They got away with that one, probably due to the publicity

What the heck costs £69.99 on itunes though?

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7 comments

JanSt / MOD  Mar. 2, 2013 at 07:07

There are satnav apps and, of course, some professional apps (medicine etc) that are $69 and way more... But how did the little sh*t find all those expensive apps? Did he find a hidden "sort by price" menu? The story is probably only half true.

JanSt / MOD  Mar. 2, 2013 at 07:11

Ah, yes - they claim he did that in 10 minutes...

Pondlife  Mar. 2, 2013 at 07:49

Thought it didn't need you to put code in for free stuff in latest version anyway?

Maybe they'll do their job better and supervise it now

Pondlife  Mar. 2, 2013 at 12:22

Ah new article on the beeb mentions how and it's just wrong, apple should definitely have safeguards in place for these apps and no game should have £70 buy ins

http://www.bbc.co.uk/news/technology-21631646

The case is obviously a wake-up call for parents - you should treat your iTunes password or any others that unlock payments online as securely as you would the PIN on your debit card.

Would you hand that to your five-year-old and let him pop out with it?

Then again, I was taken aback when I took a look at the Zombies vs Ninja game by the huge amount that you can pay with a click. The in-app purchases menu offers some 69p options - but you can spend as much as £69.99 on 333 keys or "ecstasy bombs".

But when you first find the game on Apple's App Store, you have to look quite closely to understand that danger, and Apple may come under pressure to force developers to display a health warning.

JanSt / MOD  Mar. 2, 2013 at 13:12

Ah, inneressing ...
Guess if I feel sorry for parents who give their 5-year old a connected iPad (or any online capable device) plus what is in essence a credit card?!
I do not. And what was their password? Dada?

Still - I agree, in-app purchases are a b*tch. And Apple should come up with a better solution.

JanSt / MOD  Mar. 2, 2013 at 13:13

oh, and I still think the story is embellished. 10 minutes, my a*s!

Pondlife  Mar. 2, 2013 at 13:23

Agree like I said they got away with it a bit, but the system is wrong.

Well it's only 25 purchases of the top amount and no mention of him using any of the purchases seems entirely plausible in 10 mins. Couldn't blame them if they embellished a bit, but the purchase times would be recorded so don't see that they could stretch it too much. One of the comments suggests they'd need to input password again after 15 mins but no idea.

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