Will Orange help with my faulty phone?

I've had the phone for 18 months (24 month contract). Will Orange help with my freezing issue? Or is it too bad coz I'm out of warranty??

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allan1954  Jul. 4, 2011 at 21:13

is this the orange sanfrancisco if so take out the battery and sim for a few minutes reinsert try again.

targaid1  Aug. 24, 2011 at 15:09

You're not out of warranty in the UK, although Orange will try to tell you that it's nothing to do with them. You have 5 years to return a faulty item under UK consumer law. Check the info @ moneysavingexpert.com to prep yourself for an argument with them on the matter. (They tried to tell me I had to accept a reconditioned phone when my last one from them was faulty out of the box).

beakenp2009  Sep. 4, 2011 at 12:15

I bought a Samsung GT-E1170i, pay as you go, from Orange on-line. Worked fine for a while. Then would not send Texts. Tried SIM in another phone, same result. Help line no help. Bought another SIM. worked fine for a while, now will not receive incoming calls or texts. HELP


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