mrew42

Orange price increase mid contract

Just got a text from Orange explaning that they;re putting their prices up http://www.orange.co.uk/planupdate citing RPI cost of living blah-de-blah.
Never had my price hiked mid contract before and it leaves a bad taste in my mouth. Nothing I can do about it either according to Orange, but I think I'm gonna take a look into this... OK so it's £1.06 more on my £25 p/m deal but even so, it stinks

Add a comment
150 comments

blizzard7  Nov. 28, 2011 at 11:33

Pah, excuses. Inflation is high, fair enough, but the margins they are already making are more than enough thank you very much. Maybe pay your executives less and people who actually work the hardest don't have to pay an arm and a leg for basic things eh?

Either way, it'll be interesting to see if the competition follows, and for this is probably going to hurt people on those £45 iPhone contracts (and other high value ones) the most.

mrew42  Nov. 28, 2011 at 12:03

Seems like they closed off a couple of loopholes, like from a couple of years ago when they change the allowance rating for mobile data. Ts&Cs now read:
terminating your Contract because Orange has changed its terms4.3 You may also terminate your Contract if we vary its terms, resulting in an excessive increase in the Charges or changes that alter your rights under this Contract to your detriment. In such cases you would need to give us at least 14 days written notice prior to your Billing Date (and within one month of us telling you about the changes). However this option does not apply if:
4.3.1 we have increased the Charges by an amount equal to or less than the percentage increase in the All Items Index of Retail Prices published by the Central Statistical Office in the Monthly Digest of Statistics in any 12 month period; or
4.3.2 the variations we have made have been imposed on us as a direct result of new legislation, statutory instrument, government regulation or licence; or
4.3.3 the variation relates solely to an Orange Additional Service, in which case you may cancel that Orange Additional Service in accordance with Condition 15.1.

Seems like they are allowed to, despite realising huge cost savings due to network sharing and operational costs of the T-mobile merger....
PAYG next time for me and max rolling 1 month SIM contract or Giffgaff from there on...

jandf  Nov. 28, 2011 at 14:53

Do what Im going to do tell them to get stuffed dont renew your contract.

hanifetorun  Nov. 28, 2011 at 15:13

If orange can break their contract with me then why can`t i break the self same contract.My contract was set some time ago and i expect orange to honour that contract.If, as suggested whereby we cannot retaliate,then my phone will be the last one ever from orange and i have been with them for many years.

rboughon  Nov. 28, 2011 at 15:37

Orange, you have no chance this contract will be the last phone contract I have with Orange. The sevice and after sales stinks. A complete rip off by a second grade company.

revdewithomasmorris  Nov. 28, 2011 at 15:46

Just got a text from Orange explaning that they;re putting their prices up http://www.orange.co.uk/planupdate citing RPI cost of living blah-de-blah.
Never had my price hiked mid contract before and it leaves a bad taste in my mouth. Nothing I can do about it either according to Orange, but I think I'm gonna take a look into this... OK so it's £1.06 more on my £25 p/m deal but even so, it stinks

my answer to the increase on my mobile phone.
please note that if you wish me to continueb then i will change to pay as you go. i cannot accept any increase .thank you

annslack  Nov. 28, 2011 at 17:21

Can I change my contract as you have broken yours

walkersweeny  Nov. 28, 2011 at 17:26

just received a text re price increase OUT OF ORDER ORANGE with the number of people who have phones today it is totally unjustified !! very annoyed especially as it appears they can do this in middle of contact!!

blizzard7  Nov. 28, 2011 at 17:26

Yup, really will make me think again before going for an Orange contract. As you mentioned before they must be saving a ton of money by needing less manpower, electricity and land, so I don't see why this is necessary.

nathjd  Nov. 28, 2011 at 18:04

Can I cancel my contract because you're increasing my monthly service charge?
No, our Pay Monthly terms and conditions allow us to increase charges by up to the RPI figure in any 12 month period. The increase in the price plan charges is less than the 5.4% rate of inflation as measured by the Retail Price Index (RPI) in October 2011.
We can increase prices at any time on giving proper notice. In this case, the increase is less than the current rate of inflation and our terms and conditions state that we can do this without giving you the right to cancel your contract without paying the disconnection fee.
You'll find the details in section 4.3 and 15.1 here

ronniehether  Nov. 28, 2011 at 18:13

been with orange for along time but when contracts up will definitley use different provider

EMERSON  Nov. 28, 2011 at 18:47

Surely if they can change the tarrif when it suits why can we not opt out of our a contract

williepostie  Nov. 28, 2011 at 18:47

pay and go next time for me or sim only!!!!!!!!! i think its awful that they can just increase as and when they like i took my contract out as they said i would get signal where i live and suprise suprise i dont but didnt cancel as i do get signal where i work so now im going to have to pay more and still only be able to use it at work

janicekelly1  Nov. 28, 2011 at 18:51

Yup, really will make me think again before going for an Orange contract. As you mentioned before they must be saving a ton of money by needing less manpower, electricity and land, so I don't see why this is necessary.

soniatony  Nov. 28, 2011 at 19:03

who else could get away with this.It is not clear if I can cancell my contract.Please advise and clarify position asap

havanamandave  Nov. 28, 2011 at 19:10

Not the amount it is the principle. You sign up based on a price for the length of the contract not a price "but we may put it up if we feel like it"...well will try someone else next time..its a rubbish signal anyway.

jackie151  Nov. 28, 2011 at 19:38

this stinks as soon as our contracts end me and hubby will b taking our custom elsewhere hubby has been a loyal customer for over 10 yrs never again

smartyz114  Nov. 28, 2011 at 19:40

So does this mean I can get out of my contract now if I want too as I got the same text this morning too?,

paul60mcmullan  Nov. 28, 2011 at 19:46

orange can go and shove their heads where the sun doesnt shine when contract up i am gone mybe they should remember who pays their wages a few years ago another network sponcerd a certain football team and people cancelled their contracts and it hurt that bad they had to buy out the remaining time

hardrider24  Nov. 28, 2011 at 20:20

This increase stinks i no a lot of people who have moved to Giffgaff and thats where im going bye bye orange.

bellasbite  Nov. 28, 2011 at 20:41

this is a joke i will be looking elsewhere when my contract is up.

susangarner2  Nov. 28, 2011 at 20:53

not at all impressed will change to o2 next time

jkodish  Nov. 28, 2011 at 21:01

Just got a text from Orange explaning that they;re putting their prices up http://www.orange.co.uk/planupdate citing RPI cost of living blah-de-blah.
Never had my price hiked mid contract before and it leaves a bad taste in my mouth. Nothing I can do about it either according to Orange, but I think I'm gonna take a look into this... OK so it's £1.06 more on my £25 p/m deal but even so, it stinks


Didn't think they could do this so will be changing my provider once contract is up! Have read my contract and there is nothing to indicate that this could be done but if there is something I would like to have a look at it. If this is so and other providers also hike up their prices then it will become a bidding war to win customers over to their usage. Just like the utilities just keep switching!

tvaughan180  Nov. 28, 2011 at 21:01

As a debt collector I am sick of visiting bad debts on orange accounts, very often into thousands of pounds. I guess the increase is to cover these as orange seems incapable of controlling them.

davemaz5  Nov. 28, 2011 at 21:04

I signed a 18th month contract with you when i purchased my new phone.
There was no mention in the contract that you could change the price before the end of the contract.Having my own buisness i know how contracts work.
Yours Sincerely
David Reed.

Email:

You don't need an account to comment. Just enter your email address. We'll keep it private.

Comment: