Orange rep doesn’t have a clue

Orange rep doesn’t have a clue  I used to provide tech support via Live Chat many moons ago, so I sympathise with the subject of this story to an extent. Actually, who am I kidding? When it comes to mobile phones, this guy doesn’t have a clue.

During an online chat, Orange customer service rep, Ryan, revealed his lack of understanding when it comes to Windows Phone and Android, boldly claiming that the former is prone to viruses while the latter has no such problem. Incredible.

When asked if Windows Phone handsets could get viruses, Ryan explained: “well, there might be a chance of getting it or phone getting hanged. The phone might slow down its speed.”

Ryan went on to reveal that “android do not have such problems,” and further explained: “with android its very easy to download applications.”

Android, renowned for its easy app downloads. That’s assuming you can find what you’re looking for on the Android Market and the bloody thing actually downloads properly.

To be fair, there are far more heinous crimes being committed (er, figuratively) by customer service folk every day. In my experience, training in contact centres is minimal and people generally couldn’t give a crap.

Heck, so long as Ryan's "average handling time" is below x minutes, I suspect he'll be alright. Top marks.

via: WMPoweruser

Read more about: AndroidWindows PhoneOrange

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JanSt / MOD  Dec. 19, 2011 at 16:05

Ouch. That is bad on too many level...

In fairness though: it's time for a story about the flipside of the coin: there ARE stupid customers.

montblanc  Dec. 19, 2011 at 17:06

I rang Orange once to get the 3G details for my phone and the guy in India on the other end had no idea what the Orange San Francisco was!

corgi74  Dec. 19, 2011 at 18:54

Awful company. Terrible customer service

Smiff  Dec. 19, 2011 at 19:51

bought 2 SFs last xmas and never had to call Orange.. they'll be out of warranty soon so i guess i never will :p

yes, Android is the Windows of the phone market. weirdly.

Certinfy  Dec. 19, 2011 at 20:14

Couldn't agree more with you guys. Rang them in the past and have had the biggest tools on the other end. Thank God my contract with them finished ages ago, anything more and I don't think I would be here to tell this tale.

montblanc  Dec. 19, 2011 at 21:24

In fact, the man on the phone treated me like a child and condescended to me while repeatedly asking me quite sternly to find the box for my phone and read out the name of the phone on the box. Completely terrible and I just said 'don't worry about it' and hung up.

jaybear88  Dec. 20, 2011 at 12:12

@montblanc So what was the name of the phone on the box? ;)


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