Orange's generic answer to subscribers re: price increase
Thank you for your recent email outlining your concerns about our impending price increase.
Inflation is impacting businesses and consumers alike and we are aware that many customers will be experiencing increased charges from other service suppliers. Orange Price Plans will rise by less than the rate of inflation, as measured by the Retail Price Index (RPI), which currently stands at a 20 year high at 5.4%.
All other call charges, including out-of-plan voice, text and data charges remain unchanged. Our pay monthly terms and conditions allow us to increase charges by up to the RPI figure in any 12 month period and we have tried to keep these costs to a minimum at just 4.34%.
I hope this email has given some context as to why we have introduced the price increases and trust that this clarifies our position.
Orange Online Services
No mention made of the specific points I raised over notification of Ts&Cs, specific retention deals giving a price(!) with no reference to said changes in Ts&Cs or the potential of any price increase during this period.