mrew42

Orange's generic answer to subscribers re: price increase

Hello
Thank you for your recent email outlining your concerns about our impending price increase.
Inflation is impacting businesses and consumers alike and we are aware that many customers will be experiencing increased charges from other service suppliers. Orange Price Plans will rise by less than the rate of inflation, as measured by the Retail Price Index (RPI), which currently stands at a 20 year high at 5.4%.
All other call charges, including out-of-plan voice, text and data charges remain unchanged. Our pay monthly terms and conditions allow us to increase charges by up to the RPI figure in any 12 month period and we have tried to keep these costs to a minimum at just 4.34%.
I hope this email has given some context as to why we have introduced the price increases and trust that this clarifies our position.
Kind regards
Mark
Orange Online Services


------------


No mention made of the specific points I raised over notification of Ts&Cs, specific retention deals giving a price(!) with no reference to said changes in Ts&Cs or the potential of any price increase during this period.

Barstewards!!!!!!

Add a comment
9 comments

matt101101 / MOD  Dec. 15, 2011 at 13:15

Don't you just love Orange? This makes me doubly glad that I've never, and never will, sign a mobile phone contract.

CTPAHHIK  Dec. 15, 2011 at 15:25

I like Orange, that is, if someone peels one for me.
And I love Orange in liquid form (even better with vodka)
I think you are using it wrong. :p

mrew42  Dec. 15, 2011 at 15:52

JanSt / MOD  Dec. 15, 2011 at 17:35

Don't you just love Orange? This makes me doubly glad that I've never, and never will, sign a mobile phone contract.

Second that! Prepay only.

CTPAHHIK  Dec. 15, 2011 at 17:46

Muahahahaaha @ mrew
Really good one. ;)

jaybear88  Dec. 16, 2011 at 09:58

"Inflation is impacting businesses and consumers alike and we are aware that many customers will be experiencing increased charges from other service suppliers."

Please read as:
"Inflation is impacting businesses and consumers alike and we do not like this so we would prefer it just impacts you, the consumer."

JanSt / MOD  Dec. 16, 2011 at 10:33

"Inflation is impacting businesses and consumers alike and we are aware that many customers will be experiencing increased charges from other service suppliers."

Please read as:
"Inflation is impacting businesses and consumers alike and we do not like this so we would prefer it just impacts you, the consumer."

what they mean is: we are all f*cked, anyway, and you only have yourselves to blame for not bringing any condoms ;)

matt101101 / MOD  Dec. 16, 2011 at 10:58

Jan, that's a particularly grim way of putting it :p. Also, does that make PAYG the proverbial condom ;)?

JanSt / MOD  Dec. 16, 2011 at 11:22

No, PAYG is the pull-out-and-pray method :p

Email:

You don't need an account to comment. Just enter your email address. We'll keep it private.

Comment: