mrew42

Problem porting my number Tmob to Tesco

Tmob signal at home has become atrocious due to masts being upgraded to 4g. So at the end of my contract I moved to a rolling 30 aim only deal with Tesco. Got my PAC code OK and last Friday gave it to Tesco to do the necessary. Monday at 12:00 my Tmob SIM went offline so I swapped the Tesco SIM over, knowing it may not be til 6pm that the migration would be completed. Then all afternoon I got phone calls from a Hospital wanting to speak to someone (not me). I checked what number they wanted and had dialled. It wasn't the number I was given with my SIM nor was it the number I wanted to port. Very strange. So I decided to call MY number and got through to an old dear who was having the same problem with her Phone number migration. I called Tesco customer services to see what was going on. After about 30 mins of checking the SIM serial number, rebooting the phone etc I was advised that as it was not yet 6pm that the migration hadn't completed yet and it was perfectly normal to have a temporary number during the migration phase. I pointed out if that's the case then why is one one else getting my calls and making calls from my number? They couldn't answer that one. Hey presto at 6pm my SIM went offline and when it came back, caller id on my wife's phone showed it was my number. Great, I thought. Then I logged on to the Tesco Mobile app to check my account was all set up OK and it said i had used 60 mins already. This was at ten minutes past 6! Got on to Tesco again to point out what had gone on and they eventually decided to give me a £5 credit on my next bill. I tried to explain I wasn't happy about someone else having my number during this time but didn't really get too far and decided to write it off as just one of those things. So Bow we come to Tuesday (yestetday) and my phone was oddly silent all day. I don't always get calls everyday but no texts either? I had a busy day so didn't get a chance to investigate properly until my journey home. I could make calls and send texts from my new SIM with my usual number, but if I tried to call it all I got was an engaged tone. So got on to Tesco again and they couldn't explain it. They took another number To call me back one once they'd had a chance to investigate. Got a call to say that Tmob hadn't fully released the number. They have 'escalated' and I've now been told that it will be fixed by 6pm tonight!

So, in summary has anyone else faced this sort of nonsense when porting phone numbers?

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7 comments

JanSt / MOD  Mar. 5, 2014 at 11:59

Wow... that is one bad glitch. WTF?

As to your question? Nope. Here in Ireland porting is generally a matter of 5-10 minutes.
Odd, I know, but it works. I have read about other people's experiences, though. Mostly it just seems to be delays. Your issue is pretty f*cking outrageous. What if you were a hitman? You'd have to track down that old lady and bump her off!
Seriously.
I'd be pretty p*ssed off!

JanSt / MOD  Mar. 5, 2014 at 12:00

I wasn't being funny: I would be really annoyed.

mrew42  Mar. 5, 2014 at 12:18

Don't get me wrong Jan. I am hiding my outrage whilst I consider how to proceed and who to blame
:-)

JanSt / MOD  Mar. 5, 2014 at 12:32

Got it ;)

matt101101 / MOD  Mar. 5, 2014 at 13:31

Honestly, I'd be looking at who I could sue and what for. That's a ridiculous breach of privacy and data protection. Giving out your number to someone else during the transfer has to be illegal (as does giving you someone else's active number).

I'd be writing to T-Mob's (and Tescos) legal departments as soon as possible.

mrew42  Mar. 5, 2014 at 17:33

That's my plan Matt. But some useful words in your post :-)
Cheers

mrew42  Mar. 6, 2014 at 08:48

Still no incoming service (since Monday)
Really getting hacked off with this. Tesco Mobile Customer services can't even give an ETA.
I think I will shorthly be excercising my 14 day cancellation clause.
Really unacceptable

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