sillyputty

Does anyone else have problems with the Orange network?

I am in a 2 year contract with Orange, about half way through now. It's the worst contract ever, because the signal has been so bad, no matter where I am. If I do manage to get a signal, calls only last for a few seconds before it's cut off, and texts take a long time to get to me. Really wish I could get out of my contract!

Does anyone else have Orange problems?

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21 comments

Admin  Jan. 31, 2011 at 23:08

Which part of the country are you in? I used to be on Orange and the coverage was ok however I found the customer support to be abysmal. These days that seems to be par for course among mobile networks though...

mrew42  Feb. 1, 2011 at 09:52

I switched to Orange from o2 because it gives a better signal at my house than any other network, plus very good where I work. minimal delay and no cutoffs (unless i'm deep in the bowels of my building). possibly where you live and perhaps the phone are in question? Try checking signal strength predictions from the networks here http://www.directmobilephones.com/coverage.htm

miffyl  Feb. 1, 2011 at 20:26

Throttle  Feb. 2, 2011 at 08:50

I had exact same problems i was in a excellent rated coverage area yet dropping calls and texts wouldn't send out it all 3g non existent it occurred once they started the T-Mobile and Orange merge both was very good before the merging and merge happened ( Btw have you tried the new network setting for Orange/T-mobile ? only get 2G speeds with it though)

mrew42  Feb. 2, 2011 at 09:31

The Orange/T-Mobile network setup is a real cludge at the moment. WHen I had it enabled on my phone I would often see Orange/T-mobile appear and lose my 3g connection in the middle of reading the news. It's great to be able to use the strongest available connection for voice but my commute takes me along a route where the signal can flip flop between the two networks. It won't be until it's one seamless whole that the issue will go away. And roll on the 3G sharing too I say :)

jazzgill851  Feb. 7, 2011 at 10:40

My brother had a 18 month contract. And the reception in our area is really bad. He always gets dropped calls and missed call alerts, Before he bought the contract we checked online to see what the coverage was like at the orange website said it was excellent. we then called up orange and spent 2 hours on the phone to them ( this is 6 months into the contract) and they are now talking to their supervisors to get us out of our contract. we also threatend them with legal action if nothing is done, only now they are doing something about it. I will have an answer by the end of the week. so i will definelty let you guys know how it goes.

JanSt / MOD  Feb. 8, 2011 at 13:15

Those coverage meters shouldn't be taken as gospel. They are a general indicator of your odds. Like the weather forecast. Too many variables. Unless they come to your house and check, they only guestimate.
Always borrow someone's phone to actually try coverage for a couple of days. And try it at different times. Networks will divert bandwidth to busier areas if needed, and if necessary they will choke data traffic to cover demand for voice calls... Between the 5 networks here in Ireland there still is no 100% coverage, and Ireland is the size of a large Tesco... go figure.

steve.b  Feb. 9, 2011 at 10:19

Coverage with Orange in Central London is an absolute joke, I get no signal when in Farringdon, certain areas of Pimlico and in the Old Street area (uinversity, work, girlfriends flat.) I tried complaining and orange blame the handset and refuse to do anything different. Literally the worst service ever.

StevieW  Apr. 7, 2011 at 11:18

@Steve b I constantly get problems in Old street. I work near the roundabout and you are right, they always blame the handset.

littleedy  Sep. 11, 2011 at 18:24

Welcome to the club.
Due to the really bad experience with Orange, since September 2010 to the moment I want to add my story in the hope it will help someone in the future. This is the worst mobile company ever. I wouldn't recommend it to my enemies. Really bad customer service, bad service, wrong charges and even their representative lies when you are suing the company, which is my situation at the moment. After 12 months of bad service, being charged £450 for a service I haven't used abroad, being charged for photo msgs I havent sent, even after I blocked the photo msgs they still keep charging me. I have decided to contact Cisas, the mobile phone regulator in the UK.Then Orange denies everything. they deny they have bad coverage and coverage problems. They deny I tried to escalate the problem several times. They deny there is something wrong. They deny they have wronged charged me for services like photo msg and they deny they are charging me for a service I haven't used in Brazil. The story is long, but I advise anyone using Orange to communicate with them always through their website, always in written and take photos of every problem you have. If you try to send a msg and it fails, take a picture of it. If you don't have signal in somewhere take a picture of it, because they will say there is no problem and that you failed to prove whatever you said on your statement if you decide to sue them for whatever reason. This company offers the worst service I have ever received. I have an 18 month contract with them, I have downgraded it now, but it was with 500MB of Internet I could never use when connected the phone to the computers as it didn't work and I have two laptops, one bought last year and the other bought this year and a PC and never manage to open a single page with their internet.I paid 12 months of this contract without being able to use the services. The unlimited email also never worked when I needed it. Difficulties in sending email, never receiving it before I had already answered at home on my computer, problems sending txt msgs from the streets and a charge of £450 for a service I haven't used, amongst many other problems. I still have 6 months to go, but I don't wish this to anyone else.So please, be aware.

frenchy831  Jan. 17, 2012 at 23:46

I think orange signal is poor today as 3 people in my household are on orange and none of us have had a good signal today, I've never had any trouble first time in about 2 months since getting my new phone have I seen 'no service' in my left corner of the screen!

Mickmarvel  Mar. 1, 2012 at 23:10

I foolishly entered into a second two year contract with Orange, I complained in the final Months of the first sign up because their service coverage definately deteriorated but they said it was most probably my old iphone so i believed them and got an upgrade to the iphone 4 and signed another contract, then found out the signal is just as terrible and i mean terrible, I live in Surrey and work into London so you would think the signal should be excellent but it's utterly diabolical, i have had to resort to buying a pay as you go cheap Nokia with Vodaphone with my call divert on this phone and i have to say it's 100 times better, so now when i check signals on both phones the vodaphone is always showing a good to excellent signal. Shame on you Orange for all your Orange wednesdays and other promotional offers you giveaway.. JUST GIVE US A BLOODY GOOD SIGNAL!!! Keep you free offers!!!

matt101101 / MOD  Mar. 2, 2012 at 09:17

You do realise you can force an Orange phone to use just a T-mobile signal? Go into network settings and change your network provider to T-mobile/T-mobile Orange (it'll be called one of those two things) and your phone will use T-mobile's network all the time. If you ever want to change it back, do the same thing but select automatic on the choice of networks.

Thar  Mar. 7, 2012 at 21:33

I'm with Virgin currently. The signal is very poor in my area but following the recent "Everything Everywhere" upgrade I have forced my phone to use the Orange network as stated in the previous post. What I don't understand is, why don't the providers encourage this? The Virgin mobile site indicates that you can't switch yourself and that the phone will only do this automatically if you are in a low Virgin area. I was seriously considering switching to Orange (although loathe to due to their terrible CS) until I found I could do this.

I found out that there is only one mast in my area and not surprisingly the provider is Orange. I used this link http://www.sitefinder.ofcom.org.uk/search which IMO is better than the usual coverage maps as it actually tells you where the masts are and which networks use them.

matt101101 / MOD  Mar. 7, 2012 at 21:38

I'm glad I helped someone out :).

I'm with T-Mobile and there's an area near me where I only get a 3G signal if I use Orange's network. Stupidly your original network (the network written on your SIM card), prioritise their own 2G network over the other network's 3G network, so you're not always necessarily getting the best speeds.

matt101101 / MOD  Mar. 7, 2012 at 21:40

Thar, that's a fantastic website, well worth a bookmark, thanks for the link mate :)

CTPAHHIK  Mar. 8, 2012 at 11:22

Nice site, what surprises me is the fact that each operator has it's own tower. Would not it be cheaper to have a single site with each operator having an antenna?

matt101101 / MOD  Mar. 8, 2012 at 16:00

Don't be silly...that sounds way to close to joined up thinking :p.

kayleigh123  Mar. 10, 2012 at 09:44

i have topped up £5 and it wont go to my bbm please help me
i am on orange

matt101101 / MOD  Mar. 10, 2012 at 14:35

Have you tried ringing Orange's customer services department?

matt101101 / MOD  Mar. 10, 2012 at 15:04

I'm with Virgin currently. The signal is very poor in my area but following the recent "Everything Everywhere" upgrade I have forced my phone to use the Orange network as stated in the previous post. What I don't understand is, why don't the providers encourage this? The Virgin mobile site indicates that you can't switch yourself and that the phone will only do this automatically if you are in a low Virgin area. I was seriously considering switching to Orange (although loathe to due to their terrible CS) until I found I could do this.

I found out that there is only one mast in my area and not surprisingly the provider is Orange. I used this link http://www.sitefinder.ofcom.org.uk/search which IMO is better than the usual coverage maps as it actually tells you where the masts are and which networks use them.

I've looked into that website some more and the data provided is voluntary (therefore may well not be complete) and isn't provided by all the networks. Here's an extract from the FAQ section of the site:

"How up to date is Sitefinder?
3, Network Rail, O2, and Vodafone, all supply data voluntarily to Ofcom periodically.
Because of the ongoing legal process concerning data disclosure, T-Mobile (since 2005), Orange (since 2010) and Airwave (since 2010) have decided to suspend participation and in consequence, data has not been updated.
Ofcom cannot accept liability for any inaccuracies or omissions in the data provided within Sitefinder, or its currency."

That means that, for example, the T-Mobile data is 7 years out of date...

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