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How to prove a phone is working before selling it?

I'm selling a phone on eBay and wondering how I can prove it's working fully before sending... I'm paranoid in case the buyer returns it broken!

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8 comments

blizzard7  Feb. 2, 2012 at 15:47

Just take a photo of the phone showing the time and date, possibly with a label underneath the phone with your eBay name. If that's not possible a screenshot would be second best (although not ideal).

AhmadCentral  Feb. 2, 2012 at 16:06

Do the above, and also note down the imei number of the phone so you can check it if he tries to return a different one. Also if you have video evidance that'd be even more proof.

matt101101 / MOD  Feb. 2, 2012 at 16:15

What Blizzard said along with a photo of the IMEI number (keep this private don't post it on eBay) in case they try and return a broken phone of the same model to try and rip you off.

Move the money from your PayPal account to your bank before posting the phone/giving them the tracking number. That'll stop them reverse charging the payment as soon as the phone's been sent (well they can try but your money will be safely on the way to your bank, where PayPal can't get to it to "withhold" it).

Only sell to people with recent (in the last month) positive feedback, it's less likely to be a hacked account. Only sell to people with 75+ feedback, with the vast majority (95%+) of it being positive, obviously 100% positive is best.

Don't accept cash payments, always go through PayPal. Use a tracking number based and insured delivery service (aka Royal Mail Special Delivery which is insured up to £500 and the cost of postage will be refunded if the item's not delivered the next day, bar Sunday). Also, don't throw the Post Office receipt away, you may need to scan it and send the image to PayPal in the case of any dispute over whether the item was sent or not.

Only post to the name and address on the PayPal site, otherwise you're not covered by seller protection, the Post Office receipt says the postcode the item was sent to along with the item's weight, postage costs, the Post Office used to send the item and the date and time the item was sent. All useful information to backup your case in the event of a dispute with someone trying to scam you.

If you follow all of the above advice you're pretty much as safe as you can be selling a phone on eBay :). If there's anything else you'd like to know, just get in touch :).

blizzard7  Feb. 2, 2012 at 16:30

@matt101101
75+ feedback is a little extreme no? Anyone with over 10 (on proper purchases, not like el cheapo cables etc.) is fine by my reckoning.

matt101101 / MOD  Feb. 2, 2012 at 16:36

Oh, I was going on the basis of him/her selling a £400-500 phone (iPhone 4S, Sensation XE, S2 etc). Better safe than sorry I always think, eBay can be horrible place to trade if you're not careful. Obviously if the phone is only worth £50 then yeah, 75+ is a bit extreme.

I wouldn't sell my S2 to someone with 10 feedback, I just wouldn't trust them enough. I'd rather sell to Mazuma and get slightly less cash but a far safer transaction.

Treab  Feb. 2, 2012 at 16:39

agreed with matt... but i would go through amazon personally far less riskier... sold my old lg phone that way with absolutely no hassle...

blizzard7  Feb. 2, 2012 at 16:50

Oh, I was going on the basis of him/her selling a £400-500 phone (iPhone 4S, Sensation XE, S2 etc). Better safe than sorry I always think, eBay can be horrible place to trade if you're not careful. Obviously if the phone is only worth £50 then yeah, 75+ is a bit extreme.

I wouldn't sell my S2 to someone with 10 feedback, I just wouldn't trust them enough. I'd rather sell to Mazuma and get slightly less cash but a far safer transaction.


If you're selling a Sensation XE or an S II for £400, you're obviously selling to someone dodgy, they're not even worth that new! :p

I've only got 80 feedback and I've been with eBay for many many years. My first purchase was worth £100 (i.e. when I had zero feedback) and I didn't get any hassle from the seller and the transaction went smoothly. I think it's a bit unfair to exclude someone just because they haven't been using eBay for very long. If you're selling something valuable, you're doubly protected by Paypal and Royal Mail compensation.

matt101101 / MOD  Feb. 2, 2012 at 16:57

You're right, wow. They've dropped in price since I last looked...

I suppose it depends how trusting you are of people in general, in my case not very :p.

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