I love Three Mobile. Not, like, any more than a man normally would, could or should, but you have to love free 4G, all-you-can-eat data, and not forgetting Feel At Home, which lets you use your domestic allowance abroad. Brilliant.
But recently our relationship has become slightly strained, largely thanks to Sky and their inability to shoot broadband beams into my new house. Twenty-first century rage: activated.
Sky’s original promise was to deactivate my broadband a couple of Fridays ago, and activate it at the new property the following Monday.
Needless to say Sky had absolutely no problem meeting the first promise ("before midnight" was actually before 6.30am), but 10 days later I still find myself sans broadband, which is really exactly what you want when you WORK FROM HOME.
But hey! It’s 2014, and every man and his dog knows about the magic of tethering, and indeed Three Mobile offers a 1GB Personal Hotspot allowance for £5. Excellent.
I used said allowance to stream the World Cup final, and obviously that consumed a huge portion of the original 1GB. The following day I learned that my broadband wasn’t being activated, and that’s went stuff started going a bit haywire.
The Personal Hotspot allowance ran out on the Thursday, and I figured, ‘Hey, what the hell? I’ll fire on another bolt-on and take it up with Sky when everything’s resolved.’ Oh, if only it was that easy.
See, the 1GB Personal Hotspot lasts for 30 days or a month or whatever, and when it runs out, IT RUNS OUT. So if you fancy giving Three Mobile another fiver in the same 30-day period, well, they don’t want it.
I explained my predicament to the gentleman in the foreign call centre (don’t get me started), and he explained that he could make a “special arrangement” (or words to that effect) for my bolt-on to be removed and reactivated the following day. “At least 24 hours,” I was told. Fair enough; there’s a coffee shop 15 minutes away.
Considering the longer-term, and the fact that my broadband was – and still is, seemingly – delayed indefinitely, I decided to change tariff temporarily. Eighteen bucks (i.e. pounds) gets a man unlimited data and 4GB of tethering per month, which is enough for my needs. Well, just about.
Incidentally, I hadn’t realised just how reliant I was on broadband: buying music from iTunes, streaming music on Spotify, watching stuff on Netflix, viewing Sky’s On Demand content, downloading freebies from Xbox Live and the PlayStation Network… Crazy.
Anyway! Yes, I changed tariff but was told that the allowance wouldn’t kick in until the next billing cycle, which – luckily enough – is this coming Wednesday. Phew.
Seriously, has Three Mobile never heard of pro rata billing? Again, I’m trying to give them money here, and they’re telling me to back off, chill out, just wait a little while. WHAT?
Adding to the confusion, I’ve been told that I’ve exhausted my data allowance, yet despite horsing the data over the past few days, my ‘Recent spend’ suggests: “You’ve not used any data outside of your allowance since your last bill.” And as for trying to find out how much data costs per MB…
Making things even more confusinger, My3 (which has a habit of sporadically becoming “unavailable”) says I’m already on the new tariff, but with the old allowance, but without the tethering bolt-on. Or something.
It’s all very confusing, and I suspect you’re even more confused trying to make sense of my rambling. Now let’s all be confused together and enjoy a nice cup of tea. I’ll stick the kettle on - but only once every 30 minutes.