housegoesboom

Can you return a phone if you just don't like it?

I got a phone on contract at the weekend from O2 and don't like it much :(
What are my options? Can I swap for a different phone? Or cancel the contract completely?

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4 comments

matt101101 / MOD  Jun. 12, 2013 at 15:36

O2 might let you exchange the phone, but it's purely at their discretion and I'm unsure on what their policy actually is. You have absolutely no right to terminate the contract, you should have looked into the device you bought before parting with your hard earned cash and signing up to the contract.

The only exception to this is if you bought the phone over the phone or on the internet, then you may return it under the Distance Selling Regulations, you have seven days in which to do this. However, if you've activated the SIM card which you received as a part of your contract, I don't think you can rely on the DSR anymore, however don't quote me on that.

JanSt / MOD  Jun. 12, 2013 at 16:40

O2 Ireland have a 2 week "no quibble" returns policy. Bless'em!!! Some franchise Vf stores give you a week.

matt101101 / MOD  Jun. 12, 2013 at 17:08

O2 Ireland have a 2 week "no quibble" returns policy. Bless'em!!! Some franchise Vf stores give you a week.
Does that apply even if you've started using your contract SIM? Surely not, or you could get 2 weeks of free usage of any high end phone and then just return it and say you didn't get along with it.

JanSt / MOD  Jun. 12, 2013 at 17:15

O2 Ireland have a 2 week "no quibble" returns policy. Bless'em!!! Some franchise Vf stores give you a week.
Does that apply even if you've started using your contract SIM? Surely not, or you could get 2 weeks of free usage of any high end phone and then just return it and say you didn't get along with it.
No quibble. Actually, surprisingly means NO QUIBBLE. That applies to the phone, you'd have to stay with the contract, though, and pick another, suitable phone.

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