RIM explains BlackBerry outage

RIM explains BlackBerry outageThe cyberweb suggests that BlackBerry users across the globe continue to have problems with internet, email and data. The issue started on Monday, and though RIM reckoned it was resolved yesterday morning, Tuesday saw a second day of frowning BlackBerry users.

RIM has been typically vague about what has caused the problem, but the Canadian manufacturer has now issued a full statement to the guys at Pocket-lint.

"The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested.

"As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible.

"We apologize for any inconvenience and we will continue to keep you informed."

Damn you, core switch failure and failover malfunction.

We’ll have more on this as it develops, peeps. If you have a BlackBerry, let us know how you’re getting on.

Read more about: Blackberry OS

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3 comments

mrew42  Oct. 12, 2011 at 12:11

So their failover (DR) failed.
Unforgivable.
Really Unforgivable.

CTPAHHIK  Oct. 12, 2011 at 12:28

Typical case of hardware failure.

Every self-respecting engineer knows that DR is a joke to keep compliance happy and allow management to sleep at night. Since there is no way failover can be tested in real world scenario (as you would have to manually pull the plug on primary hardware) there is little faith that it will actually work.

"switch failure" - hahahaha. All switches are redundant and seamlessly reroute to working route. You get a few packet drops here and there. This sound more like a complete power failure in data center with backup not being able to handle the load.

iampav  Oct. 12, 2011 at 19:19

A literal Epic Fail!

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