bearcat

Samsung Galaxy S 2 goes to sleep after I have received or made a call.

Only had my brand new phone a week and it goes to sleep for about 5 minutes after I have received or made a call. After the five minutes are up it starts back up again. While it is a sleep I cannot turn it back on or off. Any ideas as to how to fix this?

Most Useful Answer matt101101  Oct. 1, 2011 at 23:40

Personally, I wouldn't trust the "engineers", in a phone shop with my baby :p. I have more faith in my own Android ability than theirs. Though, I suppose Treab's right, for most people it'd probably be better to go to the shop you bought it from and ask them to reflash the firmware. If they try and charge you for it, you're being conned btw.

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Treab  Oct. 1, 2011 at 21:50

sounds like a possible software fault. i would suggest returning to the store you bought it from and having them refresh the firmware.

matt101101 / MOD  Oct. 1, 2011 at 23:01

Just reflash the firmware yourself, it's almost idiot proof using ODIN, Samsung can't tell so it won't affect your warranty, technically.

Treab  Oct. 1, 2011 at 23:05

or if you want to be totally safe and not 'technically' safe returning the item to the store for a full check of the phone will protect you and allow you to show in future if any issues occur that an approved engineer reviewed the device ;)

matt101101 / MOD  Oct. 1, 2011 at 23:40

Personally, I wouldn't trust the "engineers", in a phone shop with my baby :p. I have more faith in my own Android ability than theirs. Though, I suppose Treab's right, for most people it'd probably be better to go to the shop you bought it from and ask them to reflash the firmware. If they try and charge you for it, you're being conned btw.

Treab  Oct. 2, 2011 at 00:00

true but i wouldnt trust you with your baby ;) im shocked its only down to sub 6 hrs :p

matt101101 / MOD  Oct. 2, 2011 at 09:35

Nah, it's not down to sub 6 hours yet, it usually gets about 6 hours, rarely to never below that :). I wouldn't wanna swap my S2 even for a new one if the phone shop brick it, as I know mine's massively OC'able and can stay stable at such speeds, which is a characteristic that'll be different with each individual phone. I'd like to OC a Galaxy Note, with that huge battery and 1.4ghz exynos processor, I reckon I'd get 2ghz out of it :p.

JanSt / MOD  Oct. 2, 2011 at 10:06

madcat,
your phone's only a week old, so ignore matt's advice.
Assuming it happens every time you make a call, you'll be able to replicate the fault instore. Do it and politely raise all hell. They need to know that there is a fault. If a firmware flash doesn't fix the fault, you potentially could lose your warranty.

With an older device I'd be with matt on this, but it's new, and we mustn't accept faulty goods, no matter how well we could fix it. It's bad enough we get phones with unfinished firmwares, but yours seems unfit for use. Return it.

matt101101 / MOD  Oct. 2, 2011 at 10:18

Jan's right, take it back just on principle if nothing else. You have a warranty, use it. I had to take my 1st S2 back to O2 because the lock button....well didn't lock the phone...that was the day after the S2 was launched, I was wondering what the hell I'd let myself in for :p, luckily this second one has been fine. Personally I'd recommend you just demand a replacement, don't even mention reflashing firmware, just make them give you a new phone. That way you're sure you've solved the problem, as it's not one I've heard before on the S2 so it's likely to just be an unlucky flaw on your specific phone.

JanSt / MOD  Oct. 2, 2011 at 10:49

Yes,
It's new, it doesn't work. If you bought sour milk, would you wait for them to quarantaine the cow?
And don't take any "the manager isn't here today" nonsense. That excuse is against consumer laws! You're entitled to a speedy resolution. And if no one in the shop is "authorised" to help you, the shop shouldn't be open!

matt101101 / MOD  Oct. 2, 2011 at 11:06

Right, lawyer time, OP you're getting this advice for free, Monday to Friday people pay for this sh*t ;)...

Any member of staff can refund your purchase, well any member of staff who is allowed to sell the SGS2, which will be any member of sales staff, the manager isn't required to perform the exchange/refund. Anyway, a shop being open without someone in charge who can perform all the shop's duties, is illegal. By selling you the phone the company entered into a contract, by selling you a phone that doesn't perform all of it's duties correctly, they have broken the terms of the contract they entered when they sold you the phone, even though the manufacturer is at fault for the firmware being corrupt, the shop issue the exchange as they sold you an, apparently, working S2. You can get an exchange, if they have stock, or a refund, if they don't, there and then, once you've managed to replicate said fault. Do not be rude or abusive, the shop would then have the right to insist you leave the premises. If you have any further questions about the legality of your situation, please ask, it's free among friends :).

Wow, sincerity at the weekend...that's hard to achieve, now I know why I stick to cynicism haha :D.

JanSt / MOD  Oct. 2, 2011 at 13:07

+ 1

Thanks, matt!

bearcat  Oct. 3, 2011 at 19:29

OK, i'm going to make myself look a fool here, but it may help someone else who makes the same mistake.

I have found the answer to my question. I had placed the phone in a leather case to give it a bit of protection. It now transpires that part of the case was covering the Proximity Sensor and this is what was causing the problem as when the phone was removed from the case the problem went away.

Thanks for all the replies.
Bearcat (the fool)

matt101101 / MOD  Oct. 3, 2011 at 19:32

S'cool mate, we all make mistakes :). Thanks for letting us know your problem's solved, you'd be amazed how many people don't bother saying thanks...or saying anything for that matter :p.

Treab  Oct. 3, 2011 at 19:36

dont blame them. i wouldnt want to speak to you either matt :p

matt101101 / MOD  Oct. 3, 2011 at 19:37

*He said addressing me* ;)

#Fail

Treab  Oct. 3, 2011 at 19:38

I said it insulting you :p douche ;)

matt101101 / MOD  Oct. 3, 2011 at 19:43

Still addressing, is it not ;)?

*looking suspiciously at the rest of the thread*....

Treab  Oct. 3, 2011 at 19:45

we both know its not addressing you :p its demeaning you :p being a lawyer and all :p

you just one step up from politician... who are in turn one step up from "banker"

matt101101 / MOD  Oct. 3, 2011 at 19:48

To demean in a direct manner, as you did, is a form of address, impolite, but a form of address, nonetheless.

#warofwords

Treab  Oct. 3, 2011 at 19:52

dont worry matt... we will think of you when you finally join the politicians and turn to the dark side... ;)

matt101101 / MOD  Oct. 3, 2011 at 19:56

I have no interest in being a politician, don't worry, the pay's crappy anyway now you can't scam the expenses system ;)

Treab  Oct. 3, 2011 at 20:02

now now matty. we both know thats totally untrue ;) they still scam the system they just bitch about it first...

matt101101 / MOD  Oct. 3, 2011 at 20:04

VAT free Galaxy S2 ;)

20% Corporation Tax instead of 40% income tax...ahh life not being a politician is hard :p...and legal.

matt101101 / MOD  Oct. 3, 2011 at 20:05

Btw, you said you were a student Nurse, the govt. pay for your course don't they ;)?

Treab  Oct. 3, 2011 at 20:07

not much these days... used to be a case of 6grand per year per student...

now its 'income assessed' to lower that..

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