Samsung Galaxy S II Ice Cream Sandwich Kies update woes

Samsung Galaxy S II Ice Cream Sandwich Kies update woesWe’ve been hearing whispers of some devices struggling to run Ice Cream Sandwich, but some unlucky Samsung Galaxy S II owners can’t even get that far.

A number of users on Android Forums report that their Samsung Galaxy S II simply isn’t recognised when trying to connect to Kies.

In some cases, simple things are doing the trick, such as restarting the PC in question, trying a different USB port, trying a different computer, or reinstalling the Samsung drivers.

Uh oh, I’m having flashbacks to the days when I used to provide technical support for a USB mobile broadband modem…

A strange suggestion, that has worked in some cases, involves keying *#7284# in the dialer. Four options appear, and the correct one is PDA. If it’s already showing PDA, select MODEM then PDA once again to reset things.

There are similar posts over on Samsung’s Facebook page. One user screams: “Really wish Samsung would stop constantly updating Kies every few days. Each time you update it has to re-install the drivers when the phone is connected.

“Not sure how you managed to make such buggy drivers that only work once in a while and need a lot of effort to get working properly...”

Anyone else having problems installing Ice Cream Sandwich on their Samsung Galaxy S II via Kies?

Read more about: Samsung Galaxy S2Android

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24 comments

JanSt / MOD  Apr. 5, 2012 at 11:40

KIES is an embarrassment.

Pondlife  Apr. 5, 2012 at 12:44

Sounds so similar to my memories of Sonys Sonicstage software. Why do they do it. Argh

matt101101 / MOD  Apr. 5, 2012 at 12:52

Embarrassment, that's a bit of an understatement.

jaybear88  Apr. 5, 2012 at 13:55

Why do we even have Kies?? Why can't we just OTA update?? :S

blizzard7  Apr. 5, 2012 at 14:09

Why do we even have Kies?? Why can't we just OTA update?? :S

That's too easy. There's no excitement for the consumer if they don't have to fiddle around with different USB ports, drivers and endless restarts.

matt101101 / MOD  Apr. 5, 2012 at 14:36

Why do we even have Kies?? Why can't we just OTA update?? :S

That's too easy. There's no excitement for the consumer if they don't have to fiddle around with different USB ports, drivers and endless restarts.

Blizz, I think your right. HTC mange OTA updates just fine (I remember my Desire updating from 2.1 to 2.2 OTA).

jmarcelino  Apr. 5, 2012 at 14:47

Indeed it's a bit silly to use Kies.

Isn't at least Vodafone sending over the air updates to ICS for the HTC Sensation? The Asus Transformer also updated over the air.

Not sure why Samsung can't do the same.

neelsn007  Apr. 5, 2012 at 20:35

If it helps anyone I had the same problem. Turned off usb debugging and it connected to Kies, but yeah Kies sucks, only use it to update

matt101101 / MOD  Apr. 5, 2012 at 20:49

Use ODIN to update, much more reliable.

swampy_donkey  Apr. 6, 2012 at 10:45

Any news on the T-Mobile launch?

Noghar  Apr. 6, 2012 at 12:46

I've now been trying to upgrade my SGS2 to ICS via Kies for three hours, on two different PCs. The one that actually saw the phone gave up in a cascade of impenetrable error messages. Have uninstalled, am reinstalling and trying a new USB port, but honestly... this is what networking was like on Windows 95, ie a bloody nightmare. How does a company that makes such amazingly great phones make such an amazingly crap interface?

JanSt / MOD  Apr. 6, 2012 at 13:17

+1

Noghar  Apr. 6, 2012 at 13:28

I downloaded the 'latest version' of Kies, installed it, only to find when I ran it that I had to update it to the 'latest version'! And when I had done that, and finally got the PC to see the phone, it told me I already had the latest firmware.

JC on a bike....

nizu  Apr. 6, 2012 at 17:25

cant believe how the hell did Samsung launch a gr8 product like s2.....everthing else screams disappointment's

robadam76  Apr. 6, 2012 at 20:35

Shockingly bad
grrr

SpeedyG  Apr. 6, 2012 at 23:32

Like the bad old days, samsung's software division lcearly haven't done their homework again.

Moodysonso  Apr. 8, 2012 at 18:36

finally got round to using kies, but while my phone shows up, it states that I have the latest firmware. Where's the damn update. Is this a problem with o2, my phone, Kies, or what?? Unhappy :(

badgerpete  Apr. 18, 2012 at 12:22

So I have the latest version of Kies, it identifies there is a firmware update, it downloads files then tells me I have insufficient memory to run the update, states that u need 3000mb but as I have over 5GB spare on phone and 3gb spare on card, I have plenty of space. No response from Samsung on Twitter, trying Vodafone to see what they say. Oh this is by Wifi, not that that should make much of a difference, its a great signal.

Waited so long (again) for the update and now I can't get it, absolute shambles

JanSt / MOD  Apr. 18, 2012 at 16:18

Back up your stuff to pc. Format the memory card, and factory reset reset the phone. Then run the update. I believe this sounds like the return of the KIES bug where it cannot handle certain file names/extensions...

archaenon  Jun. 28, 2012 at 23:51

I'm so fed up with Kies, I've had nothing but issues with it since I got the phone right after it launched. NEVER AGAIN, Samsung, never again will I buy your products you keep pushing this crap excuse for code.

Why should I go out of my way, to get another usb cable (though I have 1,000s of them), why should I restart my PC 10 times, and toggle debug on and off like a crap game of 50/50 hoping it will connect.

Android users gripe about Itunes, well I've never had an issue where it never found my phone, crashed, disappeared, can't update, partially brick my phone, at least it worked, JFC.

Kies is basically 100% rage koolaid and I'm drinking it, it's put me off after an hour of attempting to update to ICS via the non-odin/heimdall method, after it almost bricked me the first time.

Ugh.

Pondlife  Jun. 29, 2012 at 11:25

I've had issues with itunes where it refused to recognise the only device I've ever used it with, takes an age to bloody to run, decides that I've never used the device on the only pc I've ever used it with and that I need to authorise a new pc, then tell me that I didn't need to do that as this pc is already authorised. The update to ios5 took more space away and hence my content didn't fit so it threw a wobbly and the device needed a hard reset and then to do the upgrade again and put 58gb of stuff back on when I finally persuaded it to do so.
I feel your pain but itunes still sucks big time too, only thing I've had to use that was worse was sonicstage

JanSt / MOD  Jun. 29, 2012 at 12:00

Yeah iTunes (on Windows) is pretty awful, too; but I gotta say KIES takes the biscuit and runs with it to an off-planet ballpark. IT SUCKS!

matt101101 / MOD  Jun. 29, 2012 at 12:10

Mobot regulars will know my feeling on Kies, if I start talking about it again, I may end up using some less than appropriate language.

archaenon  Jun. 29, 2012 at 13:44

I've had issues with itunes where it refused to recognise the only device I've ever used it with, takes an age to bloody to run, decides that I've never used the device on the only pc I've ever used it with and that I need to authorise a new pc, then tell me that I didn't need to do that as this pc is already authorised. The update to ios5 took more space away and hence my content didn't fit so it threw a wobbly and the device needed a hard reset and then to do the upgrade again and put 58gb of stuff back on when I finally persuaded it to do so.
I feel your pain but itunes still sucks big time too, only thing I've had to use that was worse was sonicstage


See, I've pretty much had an iphone since they launched and after my 4 I decided to get an android to see what the other pool was like, I mean my phone is ok, it has quite a few shortcomings, but Kies is probably the worst thing I have to deal with.
Why they didn't make the ICS update OTA is beyond me, and I probably won't be updating the phone after seeing tons of user complaints, apparent brickings ( I experienced a soft brick already trying to update it) and just performance problems, I'll either run a custom rom or just use gingerbread until the iphone5 comes out.

Itunes has ran pretty flawless for me, It takes about 5-10 mins to update my other iphones when they needed updates, and now they are doing OTA updates, it took 5 mins for my old 3GS to fully update and restart.

It probably doesn't help that's all I used itunes for is my phone, it's rare I buy music, because music in Japan is ungodly expensive, so I would rather buy physical cds. I also don't keep anything on my phone, not even my SGSII has much on it, I back everything up to drop box, that might be why my updates don't take as long?

It's funny, I know people who can run Kies w/o any problems, sadly I'm not one of them, it's pretty much put me off this phone when I have to deal with it.

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